Daniel Gonzalez Email & Phone Number

London, Gb

London, England, United Kingdom

Enfield, England, United Kingdom

Supporting colleagues offering high end IT solutions, software, hardware and technology support services to clients in the AEC and Manufacturing industries.

Enfield, United Kingdom

Supporting sales colleagues in quoting clients for a wide range of IT Solutions in the Architectural, Engineering and Construction sectors. *company merged with Symetri Europe, Jan 2020*

Hatfield, Hertfordshire, United Kingdom

DCA Team providing a welcoming introduction for new clients, dealing with quality control of contracts, service provision and delivery management.

Hatfield, Hertfordshire, United Kingdom

Hatfield, England

London Colney, Hertfordshire, United Kingdom

Technical installations, working with team of engineers. Working on telephone systems (Unify) from survey and quote stage to install and training/snagging for completion of customer service delivery. dealt with clients face to face, addressing all issues in a calm and patient manner, proactive in providing best possible client experience with equipment provided and maintained by the company.

Potters Bar, Hertfordshire, United Kingdom

Team management experience and training/implementing of new internal systems and processes for the benefit of company productivity and service delivery to improve customer experience. Technical quotations devised alongside sales reps for new clients and customer retention assistance for sales

Potters Bar, Hertfordshire, United Kingdom

Help with all aspects of administration, customer queries answered and resolved including technical problem solving with system programming and configuration. sales assistance given, upselling and building of customers and quotes generated for sales reps.

Stapleford, Hertfordshire, United Kingdom

Worked in my family's restaurant business in various ways since I was old enough to start working life, and learnt a lot from this early on.- Served predominantly as a kitchen assistant in between my education (weekend work) and also assisted with transport of restaurant orders, including key communication between staff members to get orders out from the kitchen.- Solely in charge with the creation new website to increase publicity.- Managing of maintenance to the website keeping content updated.- Responsible for maintenance of office computers, including wireless internet use monitoring for overnight customers.- Bookings taken for tables and hotel rooms.

Potters Bar, Hertfordshire, United Kingdom

- Reconciling banking discrepancies for balance of totals.- Meeting company targets for sales growth and profit takings.- Dealing with marketing to new broker clients to increase sales.- Answering all queries from 'Live Help' chat sessions from potential clients on website.- Market research on competitor products and services.- Designing layout concepts for new websites.- Beta testing websites for two new insurance policy products.- Answering calls from third party accident management and insurance companies.- Technical support line for queries via website.- Dealing with complaints and refunds where applicable.- Handling claim reports received via phone, email and post.- Filing and organization of claims paperwork.- Handling police enquirers for roadside stops to confirm the validity of insurance.- Dealing with fraudulent payment transactions, clients insured by deception

Elstree, Hertfordshire, United Kingdom

- Responsible for customer relations and general sales enquiries, ensuring good service and customer satisfaction.- Dealing with order tracking and resolving any delivery issues.- Packing and despatch of customer orders using Royal Mail first class, recorded, and next day deliveries.- Booking and pricing courier deliveries overseas.- Dealing with taking customer orders via telephone.- Answering customer tracking emails using Windows Mail.- Handling customer credit card details for order payments outstanding.- Dealing with customer refunds and resolutions to issues.- General website developments, including adding new product lines, improving advertisements and pricing products competitively with other companies. - Assisting in computer maintenance with repairs and improvements to computer and software efficiency.- Responsible for adding orders from both Ebay and Amazon for despatch.- Trained new staff colleagues in the routines and online systems used within the company and monitored their progress.- Experienced company migration to a brand new office location and assisted in setting up of equipment and organisation of stock in a warehouse setting.

- Worked with children ranging from the ages of 4-16- Planned activities and lead sessions.- Worked in Front of House selling programmes, ice cream sales, some bar work, ushering and ticket validation.- Played piano in theatres foyer during intervals and pre-show slots.- Worked backstage in charge of cues and props and assisted in stage layout as well as building of set with the master carpenter.- Responsible for handling money and counting up profits at the end of a shift.

Bachelor Of Science (Bsc), Music Composition And Technology Bsc 2

Studies in music composition with the use of technology equipment and computer software

Btec National Diploma, Performing Arts, Distinction, Distinction, Merit

This course gave me the confidence I needed to follow my passion for music, whilst also developing a keen interest in IT and technology

Gcse'S In: Music, Spanish, Mathematics, Sciences, English Literature & Language, Geography