Daniel Gotsch Email & Phone Number

Austin, Texas, United States

Austin, Texas, US

Lake Forest, IL, US

• Chart a successful course for the design, implementation, and support of Microsoft 365 workloads for client organizations with 1-1,500 employees.
• Connect customers and colleagues with critical data by providing expert guidance and consultation services, concentrating on digital transformation of business workflows through a collaborative approach leveraging the.
• Gather, synthesize, triage, and take full ownership, if necessary, of escalated support issues to ensure optimal resolution for colleagues.
• Oversee the implementation and promotion of standardization across all customer environments through the development of baseline configurations of Microsoft 365 workloads.
• Adeptly facilitate the design, implementation, and support of Microsoft 365 workloads by carefully documenting baseline configurations, implementation processes, and best practices.
• Eliminate call downtime by effectively managing and configuring Microsoft Teams Voice tenants with operator failover for clients to provide and abide to 99.95% uptime SLA.

Austin, Texas, US

• Minimized unique user-related requests by 15% after creating and implementing hardware purchasing policies for the company.
• Spearheaded the migration of users from one VOIP provider to another without downtime.
• Boosted employee productivity and reduced technical pain points through a rigorous investigation into new Salesforce integrations.
• Empowered ideal hybrid workplace collaboration by researching and deploying Microsoft Teams Room devices.
• Enabled hardware to be assigned to users by implementing an asset-tracking system.
• Determined and communicated rolling purchase costs and depreciation values on employee hardware to the finance team.

Chicago, IL, US

• Propelled streamlined changes to infrastructure and enhanced security by reorganizing the company’s structure of G Suite.
• Oversaw the adding, modification, and revoking of access to multiple SaaS apps: Github, Lastpass, Slack, and many more.
• Granted user access to our parent organizations: AD, Okta implementation, and their VPN.
• Lessened unnecessary expenses and cultivated new vendor relationships by re-valuating current subscriptions within the company.
• Deployed both Windows and Mac laptops through MDT and Jamf for new hires.
• Conducted Quarterly Audits on user access to ensure all users maintain the correct access and that temporary access to applications or network resources has been revoked.

Chicago, IL, US

• Deployed production and development servers into our environment that were used to host Hyper-V, network shares, and RemoteApp instances.
• Managed server firmware upgrades through HP iLo interface.
• Reconfigured active directory standards to alter Displayname defaults to take into account for company expansion.
• Actively changed group policy to add permissions for newly created teams and new windows standardization.
• Migrated Hyper-V virtual machines from one server to another.
• Collaborated with team members to complete time-sensitive tasks.

Chicago, IL, US

• Assisted users with issues such as account unlocks to account access and computer rehabilitations or new machine deployments.
• Maintained a secure way to access company emails through VMware Airwatch on iOS devices.
• Created and manage security and distribution lists through AD and Microsoft Office 365 Admin.
• Managed Cisco IP phones with the company’s Unified Communications Provider.
• Assisted C-level executives with issues that must be resolved the same day.
• Provided users with support in multiple countries and continents.

Elmhurst, IL, US

• Learned to work in a professional environment as a full-time employee.
• Accelerated the separation process with the company, making sure that previous users would have access revoked to confidential information.
• Assisted with computer issues within or outside of the corporate headquarters.