Project Planning and Execution: Developed and executed project planning for a global FSS solution, enabling accurate forecasting, resource management, invoice processing, and enhanced business intelligence. Led the effort to sunset legacy systems and applications.Requirements Analysis and Verification: Owned the requirements analysis and verification process, ensuring all document sets were complete, consistent, and conformed to Pitney Bowes standards.Cross-functional Collaboration: Collaborated with cross-functional stakeholders, including engineering, sales, service, and marketing, to ensure alignment and successful project outcomes.Customer Needs Analysis: Identified and uncovered critical business needs and pain points through detailed Discovery and Needs Analysis (DNA).Technical Expertise and Integration: Provided technical expertise for integration with third-party software, conducted data mapping exercises, and oversaw implementation.System Design and Documentation: Created comprehensive documentation, including statements of work, use cases, risk analyses, use cases, and enterprise implementation plans.Quality Assurance and System Reliability: Enhanced system reliability by conducting rigorous QA.IT Controls and Governance: Oversaw IT controls, including logical access, change management, physical access, incident response, and data privacy and availability.Software Development Lifecycle Management: Oversaw the software development lifecycle and release of critical service application. Managed product backlog, user stories, and acceptance criteria for each sprint.

• Overseeing the engagement economics of projects that include budget status tracking, billing, and collection analysis• Responsible for organizing, planning, staffing, and managing complex internal and external Information Technology Audits and Risk Assessments to ensure high quality delivery within the defined project scope• Performing Information Technology (IT) reviews of complex IT infrastructures, focusing on application controls and the following general control areas: General IT controls including Information Security and Vendor Management. Program Development, Access to Programs and Data, Computer Operations, Network Security Assessments, and Firewall Reviews• Regulatory and compliance reviews of various multi-faceted IT infrastructures, covering Gramm-Leach-Bliley Act and Sarbanes-Oxley requirements, HIPAA, Service Organization Control Assurance (SOC1 and SOC2), and FDICIA regulated controls

Spearheaded remote and on-site technical implementations of TriZetto healthcare solutions and software acting as technical lead.Acted as key technical advisor for healthcare claims adjudications.Elevated system integrations with comprehensive technical assessments.Optimized SQL database operations, enhancing system performance and reliability.Improved system integrations through comprehensive technical assessments.