Daniel Grab Email & Phone Number

Zug, Switzerland

- Technical support (helping first and second level support to solve their complex technical issues)- Support R&D for product revisions and new developments- Execute technical training courses at our academy as well as on-site (world-wide)- Develop and update training programmes and documentations- Support spare parts logistics and the documentation department

Zug

Responsible for our highly reliable instruments in radiation protection for monitoring and measuring radioactivity and contamination. Setting up systems in the nuclear power plants, hospitals, research institutes for natural and engineering sciences such as CERN and the PSI. Also responsible for Bioanalytical system solutions for biomedical, pharmaceutical, biotechnological, and basic research laboratories as well as systems for non-contact process measurement technology.

Cressier, Switzerland

- Responsible for prompt installations, repairs and excellent service on highly sophisticated and complex Bio-Rad instruments and analysers in hospitals, laboratories and universities.- Responsible for all the Field Service Engineers in Switzerland, ensuring excellent team work - Customer support 'Immunohematology'- KPI's on a monthly basis and taking action when required

Europe / South America

- A 9'000 km journey on my bicycle from Switzerland along the 'Way of St. James' to Santiago de Compostela, continued through southern Europe and then through the South American Andes.- A trek along the South African Wild Coast

Köniz, Switzerland

- Responsible for the international customer support team- Process management, documentation of repairs, complaints and market reports- First and second level support- Organize and execute technical trainings for distributors- Create, review and maintain service manuals and training content

3098 Koeniz, Switzerland

- First and second level support- Field Support (ophthalmic devices, networking devices in a hospital environment)- Organize and execute trainings for distributors and customers- Create, review and maintain service manuals and training Content(interruption for a cycle ride through the Americas between 2005-2006)

North America To South America

A long trip on my touring bicycle to learn more about the countries, culture, history and geography of America. A trip on which I learnt to plan, cope with hardships and to make use of a positive attitude to reach my goal.

8152 Glattbrugg, Switzerland

Support (and responsibility) of complex laboratory instruments and laser systems nationwide