Building and maintaining close customer relationships. Ensuring customer satisfaction and loyalty. Interacting directly with our customers to process feedback and ensure a high level of service. Liaising closely with IT service departments and product development. Providing in-depth industry knowledge to advise on specific service requirements in the Swiss insurance industry.

Presale function as interface between customer partner and supplier organisation. Qualification of enquiries from various technology portfolios and service areas. Creation of technical and functional use cases and technology-based campaigns. Organisation and implementation of topic-related events and industry-related needs analyses.

Develop service sales strategies B2C for the Swiss insurance marketSupport insurance account teams with sales opportunitiescreate insurance business use cases and RfP responses including architecture reviews, effort estimation and delivery planning, support B2B customer relationships with partners as co-lead Accenture Red Hat business group, develop market expansion for the business group, consolidate existing team, respond to resource requests from various clients in ASG, develop… Show more Develop service sales strategies B2C for the Swiss insurance marketSupport insurance account teams with sales opportunitiescreate insurance business use cases and RfP responses including architecture reviews, effort estimation and delivery planning, support B2B customer relationships with partners as co-lead Accenture Red Hat business group, develop market expansion for the business group, consolidate existing team, respond to resource requests from various clients in ASG, develop business use cases for the Hybrid Cloud ecosystem Show less

Developing and conducting relationships with senior leaders, leading consulting service aquisition and contracting (SOW) and resource management in dedicated service engagements for large enterprise customers. Managing Consulting service delivery in Data Architecture, Data Engineering, Data Analytics and Data Science. Actively collaborate with Delivery Managers, Industry Consultants, Account Directors and Eco System Architectures to support customers and prospects in Pharma, Consumer Goods,… Show more Developing and conducting relationships with senior leaders, leading consulting service aquisition and contracting (SOW) and resource management in dedicated service engagements for large enterprise customers. Managing Consulting service delivery in Data Architecture, Data Engineering, Data Analytics and Data Science. Actively collaborate with Delivery Managers, Industry Consultants, Account Directors and Eco System Architectures to support customers and prospects in Pharma, Consumer Goods, ICT and Government. Show less

Leading B2C pre- and post-sale processes with sales targets, especially for the Insurance, Life Science, Finance, Government, Automotive and Travel & Transport industry. Responsible for SOW production including delivery responsibility. Performing big data initiatives, data science projects, proof of concepts and pilot projects in collaboration with the client in agile, SCRUM or PMI.Reviewing and developing big data strategies. Appraising and Developing Enterprise and Active Data Warehouse… Show more Leading B2C pre- and post-sale processes with sales targets, especially for the Insurance, Life Science, Finance, Government, Automotive and Travel & Transport industry. Responsible for SOW production including delivery responsibility. Performing big data initiatives, data science projects, proof of concepts and pilot projects in collaboration with the client in agile, SCRUM or PMI.Reviewing and developing big data strategies. Appraising and Developing Enterprise and Active Data Warehouse Solutions.Leading big data projects in the pharmaceutical, financial services, automotive and government sectors as project leader and implementing governance processes. Show less

Managed the European business area with the Competence Centers for Data Warehousing & BI, SAP, Applicational Infrastructure and Product Management. Conducted the area-specific architecture and process implementation according to Cobit and ITIL standards.Worked closely with Senior Management of Group Insurance, Finance, Investment and Property Management. Built and managed the IT support for the business organization in Germany, Luxembourg and Lichtenstein including monitoring… Show more Managed the European business area with the Competence Centers for Data Warehousing & BI, SAP, Applicational Infrastructure and Product Management. Conducted the area-specific architecture and process implementation according to Cobit and ITIL standards.Worked closely with Senior Management of Group Insurance, Finance, Investment and Property Management. Built and managed the IT support for the business organization in Germany, Luxembourg and Lichtenstein including monitoring, steering and outsourcing projects in investment management. Managed short- and medium-term budgets and lead organizations of up to 150 FTEs. Show less

Developed and implemented IT strategy for the Insurance Data Warehouse Established and managed the Competence Center Data Warehousing for Group Insurance. Designed the IT architecture of the Data Warehouse and the Finance and Risk Management systems. Built and managed organization with teams for Insurance and Risk Data Warehouse, Product Management, SAP BW and Investment & Private Placement.Created and managed Service Level Agreements (SLA) with subsidiaries and external service… Show more Developed and implemented IT strategy for the Insurance Data Warehouse Established and managed the Competence Center Data Warehousing for Group Insurance. Designed the IT architecture of the Data Warehouse and the Finance and Risk Management systems. Built and managed organization with teams for Insurance and Risk Data Warehouse, Product Management, SAP BW and Investment & Private Placement.Created and managed Service Level Agreements (SLA) with subsidiaries and external service suppliers (outsourcing / outtasking) on- and off-shore.Conducted overall program management of strategic projects with budget responsibility incl. medium-term planning. Show less

Project management and architecture responsibility for new online Group Insurance application on 2- and 3-tier System Architectures. Responsible from initialization to implementation.Analyzed existing and designed new business processes including development of prototypes. Developed change management process for up to 120 applications (600 users).Created training concepts. Implemented user and developer training. Introduced standardized test concepts. Managed teams with up to 15… Show more Project management and architecture responsibility for new online Group Insurance application on 2- and 3-tier System Architectures. Responsible from initialization to implementation.Analyzed existing and designed new business processes including development of prototypes. Developed change management process for up to 120 applications (600 users).Created training concepts. Implemented user and developer training. Introduced standardized test concepts. Managed teams with up to 15 internal and external specialists. Show less

Analyzed and developed Insurance Applications for field service systems, offer and contract management (Core, Underwriting, Claims).Developed data and functional models. Designed and developed hierarchical databases, job processes and system utilities.Developed and introduced (including training) methods and guidelines for software development.Managed the Zurich branch office. Lead team of internal and external computer scientists with technical leadership.

Trained as a Cobol and Assembler programmer/analyst.Analyzed and developed online and batch applications for premium statistics, financial accounting and property management.Developed database query dialogs. Maintained and changed applications and job processes.