• Provided routine support on hardware and software problems.• Provided direct technical assistance to customers via phone, email and remote sessions.• Provided travel help desk customer service support.• Diagnosed and resolved hardware and software issues and requests.• Provided basic network hardware installation and configurationassistance.

• Provided direct technical assistance to customers via phone, email, and remote sessions.• Provided travel help desk customer service support.• Diagnosed and resolved hardware and software issues and requests.• Provided network hardware installation and configurationassistance.• Provided routine support on hardware and software problems.

• Created and managed pipeline to reach business objectives and drive growth in territory.• Hit sales targets in both Revenue and Profitability.• Maintained proficiency with Customer Relationship Managementsoftware.• Prospected, Cold Calling, Setting appointments and meeting salesquota.• Maintained knowledge of sales processes and systems, keepingup-to-date customer records.