Coloursonic use the most advanced printing technologies and production processes to create high-impact visual spaces for retailers, museums, events, arenas and corporate environments. In addition to grand format imaging, Coloursonic provides a full creative production service from site surveys, account planning and management, design, creative retouching, and up to 3.2mt wide printing, with a fully qualified installation service.

DLL is a global vendor finance company working across many industries, which include Food & Agriculture, Office Technology, Healthcare, Construction & Transportation. Managing a Team of 20 Contract Validation Specialists & 2 Assistant Team Leaders who are responsible for the timely and accurate validation of all incoming financial contracts through to activation, whilst aligning with regulatory requirements, internal policies and service level agreements. • Produce daily and monthly reporting for the head of Operations which focusses on performance trends, allowing changes where required to support the Operation.• Coach & performance manage all members in the Team to improve productivity and drive individual development plans.• Carry out daily huddles with the Team to discuss performance trends and review the previous days results with examples of best practice shared.• Conduct monthly 121’s with Team members and review data trends against their KPI’s, discuss personal development and review quality results to assist with ongoing development.• Regularly review processes and procedures to look for improvements in the Department and gained an internal accreditation for Lean Process Improvement following a successful project.• Ensure the Team adhere to internal and external regulatory policies by meeting with Compliance and monitoring all eLearning activities are completed on time. • Create & deliver incentives to increase productivity and morale within the Department during peak busy periods.• Monthly Team Values Award huddle where peers nominate each other to celebrate their success stories, with one ultimate winner who is awarded a certificate and voucher.• Recruitment initiatives to increase & maintain headcount due to growth, natural attrition & changes to business needs.

Team Leader – Customer ServicesProvider of finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. The Group includes some of the most popular automotive brands including Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini, Volkswagen Commercial Vehicles, and of course, Volkswagen.Experience:• Manage a Team of 12 Administrators with varying levels of experience• Deputise as Manager with the responsibility of managing the Administration Department• Coaching, leading & performance management to disciplinary level• Created a quality audit procedure with consequence management• Carry out Team meetings, monthly 121’s, 6-month and end of year appraisals• Ensure my Team adhere to internal and external regulatory policies• Plan, prioritise and organise work and resource to ensure that KPI’s are achieved• Regularly review processes and procedures to look for improvement • Create & deliver incentives to increase productivity and morale within the Department• Carry out recruitment initiatives to maintain headcount due to natural attrition & growth

Team Leader – Litigation Through a trusted network of intermediaries, GE Money Home Lending offers a range of first time buyer, self-employed, purchase and remortgage products to new customers, who would otherwise find it difficult to arrange a mortgage through a high street lender and are one of the largest specialist lenders in the UKExperience:• Managed a Team of 14 Litigation Account Managers with varying levels of experience• Contact Centre experience managing Inbound & Outbound call volumes using Avaya• Deputised as Manager with the responsibility of managing the Contact Centre• Actively monitored & resolved complaints where possible using Respond Centre-point. • Regularly recognised for my performance and achieved the highest level in my End of Year appraisal• Subject Matter Expert (SME) for several large & complex projects due to my knowledge & experience within my role & the wider GE buisiness

Team Leader – Collections Recovering arrears 1-89 days past due• Manage a Team of 12 Collections Account Managers with varying levels of experience• Measuring & gathering data for Team performance• Enforcing FCA regulation• Data Protection