Daniel Greatorex Email & Phone Number

Maida Vale, London

Maida Vale, London W9

Maida Vale, London W9

Coloursonic use the most advanced printing technologies and production processes to create high-impact visual spaces for retailers, museums, events, arenas and corporate environments. In addition to grand format imaging, Coloursonic provides a full creative production service from site surveys, account planning and management, design, creative retouching.

Watford, United Kingdom

• DLL is a global vendor finance company working across many industries, which include Food & Agriculture, Office Technology, Healthcare, Construction & Transportation. Managing a Team of 20 Contract Validation.
• Produce daily and monthly reporting for the head of Operations which focusses on performance trends, allowing changes where required to support the Operation.
• Coach & performance manage all members in the Team to improve productivity and drive individual development plans.
• Carry out daily huddles with the Team to discuss performance trends and review the previous days results with examples of best practice shared.
• Conduct monthly 121’s with Team members and review data trends against their KPI’s, discuss personal development and review quality results to assist with ongoing development.
• Regularly review processes and procedures to look for improvements in the Department and gained an internal accreditation for Lean Process Improvement following a successful project.

Milton Keynes, United Kingdom

• Team Leader – Customer ServicesProvider of finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. The Group includes some of the most popular automotive brands including.
• Manage a Team of 12 Administrators with varying levels of experience
• Deputise as Manager with the responsibility of managing the Administration Department
• Coaching, leading & performance management to disciplinary level
• Created a quality audit procedure with consequence management
• Carry out Team meetings, monthly 121’s, 6-month and end of year appraisals

Watford, Hertfordshire

• Team Leader – Litigation Through a trusted network of intermediaries, GE Money Home Lending offers a range of first time buyer, self-employed, purchase and remortgage products to new customers, who would otherwise find.
• Managed a Team of 14 Litigation Account Managers with varying levels of experience
• Contact Centre experience managing Inbound & Outbound call volumes using Avaya
• Deputised as Manager with the responsibility of managing the Contact Centre
• Actively monitored & resolved complaints where possible using Respond Centre-point.
• Regularly recognised for my performance and achieved the highest level in my End of Year appraisal

• Team Leader – Collections Recovering arrears 1-89 days past due
• Manage a Team of 12 Collections Account Managers with varying levels of experience
• Measuring & gathering data for Team performance
• Enforcing FCA regulation
• Data Protection