Daniel Greco Email & Phone Number

Jefferson, Nj, Us

Princeton, New Jersey, Us

Princeton, New Jersey, Us

Handle all critical incidents for Blue Cross Blue Shield. Association

Stockholm, Stockholm County, Se

2019 IT Gold Award for best team

Stockholm, Stockholm County, Se

Contract ended

New York, Ny, Us

Manage priority one global high financial/reputational impacting technology issues. Performed the workload coordinator task which consisted of initial triage of incidents, liaise with the towers and LOBs (Lines of Business). Managed workload and assign to Incident Management staff. Consistently minimized MTTR (Mean Time to Repair) by engaging and escalating to resolvers in a timely manner. Documented clear and concise timelines and technical communications sent to senior managers globally. Acted as liaison between multiple technologies groups within the firm.(Company moved command center to Texas)

New York, New York, Us

Worked with the mainframe and distributive groups in the escalation and the timely resolution of all severity one and two incidents affecting the Northeast and Latin America regions. Responsible for notifying all support groups, business managers, and CTI (Citibank Technology Infrastructure) Senior management. Responsibilities included driving conference calls while maintaining the proper support groups input. Documentation of both the business and technical impact and steps used to resolve issues. Proactively assist in the timely resolution of all critical severity one incidents. Responsibilities had recently been expanded in order to support partners in Asia-Pacific and Europe to assist them in their resolution of severity one issues.Establish, facilitate and chair the CTI Morning Wellness Call that takes place every morning between CTI associates (Latin America command centers, Southwest Command Center, Global Networking, Problem Management and business groups like the Global Consumer) This call is established to report issues within the past 24 hours and to address any additional questions or concerns related to those issues before start of day operations in North America. Responsible for monitoring and incident management of Citibank Midrange systems; ATM Networks, Tape Operations systems, and all hardware in multiple sites within the Citi Infrastructure. Identify and resolve system and hardware problems, using proper escalation procedures. Answer all calls regarding operations, special projects and end user requests.Responsible for verifying hourly/daily checklists of multiple server farms.Creation of STR’s through Virtual Change regarding all hardware issues.