* End to End product management of core deposit product range including: Cash Management Account, Term Deposit via Adviser, Term Deposit via Broker and Rolling Deposit Account.* Strategic development of strategy and product roadmap to deliver multiple product improvement initiatives for internal and external stakeholders.* Senior role within the team involved in developing team strategy, reporting metrics, coaching and delivering training material to fellow team members.* Successfully using a Kaizen framework to drive efficiencies in current manual work practices to eliminate waste and realise cost savings.* Member of Deposits & Lending engagement committee responsible for managing reward & recognition program and developing events to build engagement and collaboration across the business.

* Assist in the development and implementation of Productive Operations in line with the Kaizen@NAB agenda and also driving 5S initiatives throughout Lending Services.* Facilitate operations capability uplift and support the attainment of Business Process Foundations target through the development of coaching model, training and communications material.

* Won GBS Excellence award for creating the CNS Expo for 300 staff which improved understanding and collaboration across the business.* Led major review and process improvement initiative for Procurement sourcing templates. Eliminated 200 obsolete documents and delivered a central source of truth, improved version control and governance.* Managed the transition of a new business into NAB Procurement to achieve overall cost savings. For example, a benefit of $80,000 was realised on one agreement.

All aspects of successfully managing and leading a store including:* Driving a strong customer service culture working in a dynamic and fast paced retail environment.* Consistently achieving sales targets in excess of $100k per week which was the highest in the region.* Demonstrated maturity and commitment to lead by stepping up from Sales Assistant to Store Manager.* Effectively communicating with influence to motivate fellow staff members as well as conducting training for new team members. Demonstrated flexibility and willingness to help team members by completing double shifts, coming in on scheduled days off as well as working at various other stores in the network.* Successfully managed sales growth through motivating staff, improved merchandising and inventory control.* High degree of business administration (payroll, invoicing, cash handling).