Daniel Gregory Email and Phone Number
Daniel Gregory work email
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Daniel Gregory personal email
13+ years of work experience in operations, logistics, quality control, and customer service, with a passion for excellence, innovation, and collaboration. As the Head of Operations at Swiss Madison, a leading online retailer of bathroom products, I oversee all aspects of warehouse management, customer service, and outbound order processing, ensuring efficiency, accuracy, and satisfaction throughout the supply chain. I am motivated to provide high-quality, products and services to all clients, and I bring diverse perspectives and experiences to the team, having worked and studied in different countries and industries.I manage multiple warehouses nationally, partner with 3PLs internationally, hire and support warehouse site leaders, work closely with drayage teams, supply chain vendors, and material suppliers, and prevent/resolve problems upstream and downstream in the supply chain. I also establish and maintain KPIs and performance metrics for customer service representatives, develop and implement SOPs, training guides, and onboarding materials, and ensure best-in-class service and resolution for our customer base. Additionally, I oversee and collaborate with the Operations Development Partner and team to ensure outbound order efficiency, working with vendor requirements, LTL/FTL carriers, bulk and single unit orders, and implementing automation and improvement initiatives. I leverage my skills in leadership, training, and customer service to empower my team, facilitate communication, and drive results.
Digital Mvmt
View- Website:
- digitalmvmt.com
- Employees:
- 12
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Director Of Customer Experience And LogisticsDigital MvmtNew York, Ny, Us
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Director Of Customer Experience & LogisticsDigital Mvmt Jun 2023 - Present
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Head Of OperationsSwiss Madison® Jul 2022 - Nov 2023Edison, New Jersey, UsHead of Operations: Warehouse Management, Customer Service & Outbound Order Processing.Warehouse Management:Oversee all activities, IB & OB operations, and staffing for multiple warehouses nationally. Partner with 3PLs both nationally and internationally to ensure product storage and/or fulfillment. Hire, onboard, and support warehouse site leaders. Work closely with drayage teams, supply chain vendors, and material suppliers.Prevent and/or root causing problems upstream and downstream in the supply chain from overseas production to last-mile customer delivery. Vetting, improving, and documenting best practices across all functions via SOP or similar resources. Report to stakeholders on current progress to goal, KPIs and opportunities on a regular basis. Customer Service: Establish KPIs and performance metrics for all customer service representatives. Responsible for maintaining service level agreements for the department and implementing methods to assess, analyze and improve customer feedback.Develop and implement SOPs, training guides, and onboarding materials for new hires and experienced employees.Ensure all KPIs are met weekly and ensure best-in-class service and resolution for our customer base. Outbound Order Processing:Oversee and partner with the Operations Development Partner and team to ensure outbound order efficiency. Collaborate closely with vendor requirements, LTL/FTL carriers, bulk and single unit orders. Ensure promise dates are met, inventory remains available and trouble orders are resolved expeditiously. Review current workflow and UI to implement automation and/or increase efficiency throughout. -
Global Supply Chain Training Manager: East Coast; WayfairWayfair Jul 2020 - Apr 2022Boston, Ma, Us• Training Management for Wayfair’s largest campus globally: Responsible for hiring, training, tracking & fully supporting Site Ambassadors and Training Supervisors to execute a variety of training objectives & KPI’s• Create & execute Training & Development opportunities from entry to executive level stakeholders throughout the employee journey• Project-manage a combination of virtual and in-person training events ranging from DEI, safety, onboarding, process updates & career growth• Providing multiple 8 week-long virtual trainings to leadership teams in both North America and Europe on effective leadership skills• Creation of SOPS and Job Instruction materials on numerous diverse topics• Supporting ‘Process Definition’ Team with creation of Covid response plan• Designing, piloting & scaling ‘onsite-orientations’ within CDC requirements -
North America; Quality Control Manager, Operational ExcellenceWayfair May 2019 - Jul 2020Boston, Ma, Us• Created and deployed Wayfair’s inaugural global Quality Control Program• Collaborated with Operations and Analytics teams to strategically target, isolate & improve low performing products in partnership with suppliers • Achieved $2.4M in cost avoidance within initial year of scaling program from 1 site to 3 continents while directly overseeing regional QC leaders• Created tracking and data reporting to ensure consistency across all sites• Partnered with ITS to build Nexus technology to tag damages in real time
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East Regional Quality Control Specialist; Product PerformanceWayfair Jul 2018 - May 2019Boston, Ma, Us• Responsible for managing all aspects of Wayfair’s inbound quality activities across East regional sites. • Ensuring product is properly flagged, diverted and inspected and that all results are captured accurately. • Resource to the QC departments and site leadership to be leveraged as a subject matter expert and to coordinate training, standardization and continuous improvement activities.
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Supply Chain SpecialistWayfair May 2016 - Jul 2018Boston, Ma, Us• Implemented global product settings on incoming Fulfilment inventory• Collaborated w/ 3rd party vendors to ensure e-commerce ready products• Supported the launch and set up of 3 fulfilment centers totaling 2.6M sq ft.• Skills & experience in Labor Mgmt., Project Planning, Cost Analysis, Ticket Resolution, Reporting, QC Inspection, Supply Allocation, Metrics Tracking, Cultivating Best Practices, AQL & Isolating Root Cause of Damage
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Operations And Logistics ManagerZaksons Fine Furniture & Interior Design Jun 2013 - May 2016• Managed all product delivery to customer base, Shipping / Receiving, DOT and safety standards, inventory, supplies and employee resource support• Direct customer relations with hundreds of repeat and new customers, multiple manufacturers and numerous in-house and external designers• Responsible for creating daily delivery schedule with optimized efficiency • Frequent partnership with B2C/B2B relations and 3rd party vendors -
Seo, Social Media And Mobile Recruiting ConsultantOptijob Nov 2012 - Jun 2013Bay Head, Nj, Us• Employer brand broadcasting and development, web site traffic growth. • Strategic Consulting, including business plan & sales strategy development. -
Associate ManagerSovran Acquisition Feb 2012 - Oct 2012Assist customers in navigating Legal Agreements/Rentals. Handle all business Financial Transactions/Banking Activities. Client Relations and onsite Property Management.
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Residential AssistantMonmouth University Sep 2010 - Dec 2010West Long Branch, Nj, UsSemester Long Poition; Responsible for the administration of policies & procedures for a building of 160 studentsAccountable to the Director of Residence Life to enforce policy including; alcohol misuse, noise violations, property damage and conflict resolutionPrepared detailed written reports & evaluationsDiffused & mediated high tension situations -
Lead AssistantExeter Remodeling Jun 2005 - Aug 2008Rehired four consecutive summers completing home renovations/remodeling. Well experienced with powerful tools, fast paced physical labor and hands-on tasksAssisted with all procedures from architectural design to finishing touches.
Daniel Gregory Skills
Daniel Gregory Education Details
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Monmouth UniversityMusic Industry Management/ Business Administration -
Macquarie UniversityMusic/Business
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Monmouth County Fire AcademyFirst Responder/ Ff1
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Roxbury High School
Frequently Asked Questions about Daniel Gregory
What company does Daniel Gregory work for?
Daniel Gregory works for Digital Mvmt
What is Daniel Gregory's role at the current company?
Daniel Gregory's current role is Director of Customer Experience and Logistics.
What is Daniel Gregory's email address?
Daniel Gregory's email address is dg****@****air.com
What schools did Daniel Gregory attend?
Daniel Gregory attended Monmouth University, Macquarie University, Monmouth County Fire Academy, Roxbury High School.
What are some of Daniel Gregory's interests?
Daniel Gregory has interest in Water Sports, Guitar, Traveled To 10 Countries, Outdoor Activities, Skydiving, Environment, Musical Instrumentation, Scuba Diving, Education, Para Sailing.
What skills is Daniel Gregory known for?
Daniel Gregory has skills like Recruiting, Microsoft Office, Customer Service, Social Networking, Human Resources, Powerpoint, Microsoft Word, Research, Management, Sales, Leadership, Event Planning.
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