Daniel Grijalva Email and Phone Number
I’ve had a passion for information technology since I was a kid and look forward to learning more about this incredible field. I graduated from Everett Community College with an Associate in Technical Arts - Information Technology. Currently studying at Whatcom Community College in Bachelor of Applied Science - IT Networking - Cybersecurity.I grew up in Alaska and moved to Washington in 2010. It was a huge change for me, and I did this because I wanted to be in a technical area. There is constantly new technology being developed daily and look forward to what the future holds. The skills that I have learned include: Cloud Computing, Configured and maintained Windows cloud servers, Experience with Cloud platforms such as Amazon Web Services and Google Cloud, Networking, Experience with Cisco switches and router configuration, Detailed knowledge of TCP/IP, as well as routing/switching protocols and technologies, Cybersecurity, Virtualization, Technical Support, Installing and configuring various Microsoft Operating Systems, Proficient knowledge of computer hardware and software, Experience with Linux, Troubleshooting and rebuilding computer systems, Strong written and verbal communication skills, Ability to organize and prioritize, Team-orientated and goal-driven, Experience with mentoring and training individuals.
Washington State Department Of Social And Health Services
View- Employees:
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System AdministratorWashington State Department Of Social And Health Services Nov 2023 - PresentOlympia, Washington, United States•Ensure system backups run error-free for disaster recovery and data retrieval.•Configuration of physical and virtual servers hosted both on-site and in cloud-hosted environments.•Perform Active Directory (AD) user and computer account creation, administration, and troubleshooting.•Set up users, workstations, and iPhones in a mobile workforce.•Monitor server health, performance, and availability using system management tools such as Windows Server logs, Windows Performance Monitor, System Center Configuration Manager (SCCM), and Microsoft Azure Portal.•Document, administer, and maintain critical components of the region’s local area and wide area network infrastructure.•Diagnose printing and scanning issues and issues relating to applications.•Participate in statewide IT projects and work efforts.
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Technical SupportMad Mobile Oct 2021 - Jun 2023Seattle, Washington, United StatesAcquired TableSafe merging POS software. My job duties as Technical Support Representative slightly changed as we transitioned. I have become more connected with their software processing tools in Salesforce, Jira, and their mobile POS product.•Utilize active listening to support company applications and services exceptionally.•Demonstrate strong communication skills to troubleshoot customer issues through phone calls, chats, emails, covering a range of topics such as onboarding, account access, integrations, templates, and document sending.•Continuous learning of complex support software tools and resources to ensure efficient job performance.•Apply strong analytical abilities to gather customer feedback, proactively identify areas for improvement, and enhance usability and functionality. •Gained excellent experience in working with people and problem-solving, employing strong critical thinking skills to analyze situations, identify solutions, and make informed decisions. -
Technical Support RepresentativeTablesafe Oct 2019 - Oct 2021Kirkland, Wa•Provide exceptional support of the company’s applications and associated services.•Answer phone calls, chat, and emails to troubleshoot customer issues such as getting started, account access, integrations, setting up templates, and sending documents.•Use support tools and resources necessary to get the job done.•Through the process of gathering customer feedback, proactively identify improvements that can be made to provide enhanced ease-of-use and functionality. -
Temporary Technical SupportF1 Consultancy Ltd / Llc Apr 2019 - Oct 2019•Utilize strong attention to detail when configuring and installing Cisco networking equipment to optimize WAN/LAN infrastructure functionality. •Exhibit adaptability in performing setup or teardown of technical equipment at site locations, ensuring smooth operations in diverse environments. •Apply strong organizational skills developed through experience in crimping and cable management, ensuring efficient handling of cables, meticulous labeling, and proper cable routing for optimal functionality.
Daniel Grijalva Skills
Daniel Grijalva Education Details
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Master Of Science Cybersecurity And Information Assurance -
It Networking - Cybersecurity -
Information Technology
Frequently Asked Questions about Daniel Grijalva
What company does Daniel Grijalva work for?
Daniel Grijalva works for Washington State Department Of Social And Health Services
What is Daniel Grijalva's role at the current company?
Daniel Grijalva's current role is System Administration at the Department of Social and Health Services.
What schools did Daniel Grijalva attend?
Daniel Grijalva attended Western Governors University, Whatcom Community College, Everett Community College.
What skills is Daniel Grijalva known for?
Daniel Grijalva has skills like Cloud Computing, Networking, Cybersecurity, Virtualization, Technical Support.
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Daniel Grijalva
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Daniel Grijalva
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