Daniel Grodecki Email & Phone Number

Kraków, Pl

Kraków, Woj. Małopolskie, Polska

Managing Global Service Desk activities: • Ensures IT standards and best practices are followed at Service Desk worldwide.• Direct manager of 12 Service Desk Analysts(India, Mexico and Poland) • Oversees the daily ticket operation• Performs Service Desk Monitoring• Participation in the recruitment process at Service Desk• Communicates with the IT Managers and IT Directors in regards to Service Desk operations• Takes ownership of Service Now reporting processes•… Show more Managing Global Service Desk activities: • Ensures IT standards and best practices are followed at Service Desk worldwide.• Direct manager of 12 Service Desk Analysts(India, Mexico and Poland) • Oversees the daily ticket operation• Performs Service Desk Monitoring• Participation in the recruitment process at Service Desk• Communicates with the IT Managers and IT Directors in regards to Service Desk operations• Takes ownership of Service Now reporting processes• Global process owner for all IT Service Desk processes• Drives changes in Service Now usage as global ITSM tool Show less

Kraków I Okolice

Currently managing team of 7 people from Poland, 3 from India and 1 from Mexico, we have our ups and downs, but one thing is for sure, we never give up!

Kraków, Woj. Małopolskie, Polska

Kraków, Woj. Małopolskie, Polska

- Providing access to systems and applications- Ticket Management in HP Service Manager and Cherwell Service Manager- Acting as first or second point of contact for user assistance- Working with applications development team members and following established procedures in compliance with applicable regulations- Performing a higher level of investigation and diagnosis- Providing input to development of process and work improvements- Managing multiple user services… Show more - Providing access to systems and applications- Ticket Management in HP Service Manager and Cherwell Service Manager- Acting as first or second point of contact for user assistance- Working with applications development team members and following established procedures in compliance with applicable regulations- Performing a higher level of investigation and diagnosis- Providing input to development of process and work improvements- Managing multiple user services processes during an outage, including coordination with other areas of IT- Notifying users of outages affecting service- Reviewing processes or standards and recommending improvements- Documenting problems and resolutions and creating documents for knowledge transfer- Training new employees Show less

Kraków, Woj. Małopolskie, Polska