Daniel Gronow Email & Phone Number

Newport, United Kingdom

GRON-TECHGrontech build beautiful responsive websites for all, whether your a new startup looking for a great look or a small business looking to get noticed. Every website we build goes through a set process Explore, Design, build, launch and ongoing support is an option.https://grontech-design.co.uk/our-work/SkillsHTML, CSS, JAVASCRIPT, PHP

Newport, United Kingdom

- To act as frontline contact for member and staff IT queries. Filter actions to relevant IT staff member or external IT contact; ensure accurate and timely communication and conclusion.- To provide support for Integra E-commerce Solutions and applications.- To ensure all IT procedures are accurate, kept up to date and communicated to all members of staff as necessary.- Co-ordinate the monthly production of KPI's.- To maintain IT purchase requisition system and reconcile invoices.- Support and developing of the Network Infrastructure.- Work with internal project teams to help implement Technology Systems.- Oversee the administration and maintenance and support of all aspects of the Company's Technology infrastructure.- Troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.- Maintenance of computer workstations, Windows Servers, Smart UPS, software and provides additional support if necessary.- Manage the Company's telephone system including on-going maintenance and upgrades.

Training and Development Officer: As a training and development officer my role was to train existing staff and new starters on the full job specification. This involved creating and delivering training material for supported hardware/software, networking TCP/IP, ADSL/SMPF, company systems, DPA, Windows/Macintosh operating systems etc. I also liaised with team leaders to cover any training needs for staff members and tested new products/services to deliver accurate training before the release date.P.S.E (Product Support Engineer): The role of a P.S.E was to work alongside other seniors to manage the development, stats and quality of the I.T helpdesk. I was the main point of contact for any technical queries, training needs, support and escalations for my team. This required a full understanding of 1st line, 2nd line, ADSL team positions along with the relevant tools to provide accurate advice to the I.T helpdesk. The role also involved managing agent breaks and ensuring there were enough heads to answer incoming calls and ultimately achieve our daily target within SLA.S.M.E (Subject Matter Expert): As a S.M.E my role was to train existing staff and new starters on the full job specification. This involved creating and delivering training material for supported hardware/software, ADSL/SMPF/CABLE services, company systems, BT/C&Wtools, DPA, Windows/Macintosh operating systems etc. I also liaised with team leaders to cover any training needs for staff members and tested new products/services to deliver accurate training before the release date. The position also provided me the opportunity to create emulators for the I.T helpdesk in order to assist in navigation around Windows and Macintosh operating systems.

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