Daniel Groom Email & Phone Number

Hoddesdon, Hertfordshire, United Kingdom

I arranged additional training for all members of staff from our regional trainer to make sure staff are giving the best possible service to our customers. I have proved myself in the role making timely and considered decisions to improve the high standard of service given to customers.• Using various reports to analyse top selling lines to maximise sale opportunities• Dealing with customer returns and queries/complaints• Maintaining stock availability and enabling new lines• Planning and executing merchandise moves to maximise sales• Maintaining high standards of presentation to company policy and liaising with head office• I was given the responsibility for the introduction of multi channel devices to the section, I had to ensure all staff had adequate training to increase customer awareness of different ordering options• I introduced streamline systems to reduce theft and loss• Attending a weekly conference call based on the section and cascading relevant information back to the staff on the section