Daniel Groutage Email & Phone Number

London, England Metropolitan Area

- Answering emergency 999 calls for LAS using MPDS triage system, in a professional and courteous manner. - Working with dispatchers to assist in any queries they have regarding existing 999 calls, including liaising with the police and fire services, booking taxis, investigating details of a call, and talking to ambulance crews. - Taking critical information from an ambulance crew regarding a patients condition, and then passing that information on to hospitals in a timely and professional manner.- Training new call handlers for their first 10 shifts in the emergency operations centre, and assessing trainees to make sure they are qualified to take 999 calls on their own.

London, United Kingdom

- Create and manage a new order for company computer systems, including new filing procedures-Reception Duties including meeting and greeting clients in a polite and welcoming manner, and managing calendars for the boardroom and meeting rooms.- Managing a move from a Windows Explorer based filing system to a secure Virtual Cabinet filing system- Scan and file documents relating to client accounts in a virtual cabinet software- Supporting Accountants in producing breakdowns of billing and current timesheets- Creating correspondence between clients and accountants, including emails and engagement letters

- Install and replace copper and fibre cabling in cable trays between devices and patch panels - Undertaking visual checks on possible faulty devices, troubleshooting and replacing faulty hardware- Installation of new devices, cabinets and cabling into data centre floors with builds completed to regulated standards- Monitoring and coordination of the service manager and ticket system

Bluewater, Kent

- Providing guidance and advice to customers purchasing mobile telephones- Working out the best deal for the customer whilst maintaining targets set by senior management- Assisting with sales of mobile telephone accessories and insurance - Providing technical assistance to customers who had problems with their telephones or laptops- Demonstrating good after sales care to customers who returned to the store with problems for troubleshooting- Explaining to customers how their mobile devices work

Bluewater, Kent

- Assist customers with faults on their mobile telephones and tablet devices- Transferring data from one device to another and setting up new devices to the customer’s satisfaction. This included setting up email accounts and application installation.- Removing viruses from laptops- Dealing with registry faults, hardware diagnosis and hardware installation- Customer service score averaged 9/10