Daniel Grundhauser Email & Phone Number

Vermont, United States

Vermont, United States

Volunteered to join the court’s after hours emergency hotline in addition to my Operation’s Assistant position to assist members of the public in filing emergency RFA petitions between the hours of 4:30PM - 8AM as an on-call worker.Calmly and efficiently gathered crucial information from callers in distress so emergency services could be contacted if needed. Coordinated directly with law enforcement to ensure that officers could intervene in dangerous situations. Employed strong communication skills to provide an emotionally supportive but legally neutral presence to callers as I scribed their petitions. Relayed petitions to judges orally and scribed the corresponding orders or denials, disseminating them to the caller, law enforcement and court administrative staff.

Vermont, United States

Simultaneously monitored 2-6 court hearings or trials concurrently via the Webex platform, providing technical assistance, access control and court communication for parties participating remotely.Independently created workflows and strategies that dramatically streamlined remote court proceedings by anticipating and preventing technical errors or interruptions before they could occur, and allowed for multiple instances to be run concurrently to maximize court efficiency.Coordinated with in-person staff while remotely controlling the connection, audio and video for multiple courtroom and corrections devices to ensure they operated on schedule and presented in a manner befitting the court.Routinely provided technical training on the usage of Webex software to attorneys or court staff, including outside of regular business hours.

St Albans, Vermont, United States

Coordinated with and assisted the Court Operation’s Manager of the Civil and Small Claims docket by accepting/rejecting legal filings, handling court correspondence, scheduling hearings, recording proceedings, and taking transcription notes. Utilized strong communication and time management skills to ensure that all relevant parties (plaintiff, defendant, legal counsel, and presiding judge) received clear and concise communication on actionable items for active cases. Provided a tactful, discreet, and calming customer service experience to members of the public interacting with the court under high stress circumstances.----Took a leave of absence between May-August 2021 to participate in the Peace Corps/FEMA deployment to fight COVID-19.

Supervised a team of six Peace Corps/FEMA volunteers which provided operational support for vaccination sites within the state of New Jersey and worked with Peace Corps administrative staff to coordinate scheduling, transportation, accommodations and security planning for fellow volunteers.Coordinated assistance in the operation of the Middlesex COVID-19 mass vaccination site by providing health screening, navigation assistance, access control, and pamphlet distribution for 13,000+ members of the public. Maximized team value by directing individual members to provide translation services, appointment scheduling, and crowd control for 1,000+ vaccinations at a smaller site serving recent immigrants in New Brunswick, NJ. Led team on an effort to canvas by foot to promote vaccination equity by increasing awareness and turnout at vaccination events in or near low-income/recent immigrant communities. Resolved conflicts between team members by promoting communication, and fostered professional growth by supporting efforts to find employment after the close of our service.

Burlington, Vermont, United States

Applied to help fill staffing shortages during the height of the COVID-19 pandemic. Worked 60-70+ hour weeks to help guarantee continued smooth service for my community during the holiday season. Consistently met deadlines for deliveries despite harsh weather, vehicle failures, and aggressive animal encounters.

South Burlington, Vermont, United States

Closed ~$2 million in sales for industrial grade computers, routinely surpassing high-growth quarterly targets. Established new business relationships with customers by handling the entire sale process from beginning to end.Personally handled discovery and qualification of new leads, the provision of specifically tailored hardware recommendations, negotiation for price, shipping and payment terms during closing, and checks in during shipping, testing and deployment.Cultivated accounts by routinely checking with customers to solicit feedback, check on hardware status, and explore opportunities for new business.Personally handled escalation of large-scale projects, sales opportunities and OEM partnerships to senior members of staff, crafting easily digestible summaries for projects representing $100K - $1M+ in potential revenue by condensing relevant project information into a clear, concise and detailed format. Fostered relationships with a diverse range of customers inside and outside the US, including public services, corporate entities, NGOs, and governmental organizations.

Madagascar

Taught English at the Middle School & High School level. Fostered cultural exchange by demonstratinggender equitable practices within the classroom and an emotionally supportive approach which helped build student confidence and drive.Wrote curriculum from scratch in order to accommodate local skill levels and develop student capacity forEnglish acquisition and self-expression as quickly as possible. Assisted fellow volunteers in fundraising for a new computer lab.Founded and organized an English Club available to all community members. Structured content to beculturally relevant, approachable and meaningful for all members regardless of skill level. Providedpersonalized tutoring for students & parents alike.Service cut short by 2020 COVID-19 pandemic. Mass printed fliers on disease prevention and helped coordinate evacuation of other volunteers during last days of service.

Burlington, Vermont Area

Created and fostered long lasting relationships with corporate, governmental, NPO & NGO customers from various countries. Effectively approached interdepartmental processes to resolve time-sensitive issues and improve customer experience. Assisted in providing communication and process improvement training to new hires. Routinely closed $25k+ sales independently, and fostered hardware partnerships which represented $100k+ as part of a team.

35 Thompson St, South Burlington, Vt 05403

Facilitated communications between customers and various sales teams and account managers. Provided technical & service solutions. Assisted in sales lead qualification for senior members of staff.

Burlington, Vermont

Appointed after receiving an unsolicited recommendation. Regularly worked with students at varying levels of English competency to improve their ability to communicate effectively, argue a thesis, and perform research. Created a welcoming atmosphere for ESL students that respected different cultural approaches to learning, and assisted in improving oral & written English fluency. Offered return position.

Burlington, Vermont Area

Expanded sales and maximized customer satisfaction through predictive, inquisitive and personalized service. Effectively managed logistical responsibilities by developing efficient store routines. Routinely handled complex transactions while maintaining a meticulous adherence to constantly evolving company policy. Offered return position.

St. Albans And Burlington, Vt

Improved sales and customer retention through superior service. Regularly handled confidential information securely and responsibly. Achieved position of key holder, opening and closing the store as well as handling deposits. Arranged inter-store deliveries to increase efficiency and sales. Maintained an aesthetically pleasing and clean workplace. Offered return position.

Bachelor Of Arts - Ba, Double Major, European History And Political Science, Gpa: 3.33

Activities and Societies: Writing Tutor

General Education, High School/Secondary Diplomas And Certificates