To identify, prove and deploy new technologies and technics for higher education programs. The activities starts not only from listening costumers needs, but also by identifying the state of the art in higher education and then to translate it into innovative academic programs, including undergraduate for adults, master degrees and extension courses and certificates, that applies to all Tecmilenio campus, including online campus.

-Consultancy services related to KM strategies and implementation-Courses and workshops about intellectual capital identification and monitoring

-LAN/MAN/WAN of all hotels and services-Operational and redundant Servers for various systems (ERP, BPS, email)-IT support/infrastructure services and maintenance

- Design of a method to estimate electrical transformers market in USA and Mexico- Perform technical studies to characterize specific markets (country, regions), potential customers and their potential annual buying capacity (CRM), as well as competitors market share- Support for business strategy planning

- Design and implement of core competencies certification programs (e-Learning, LMS) (80% employees certified)- Create Communities of Practice (with SharePoint), Knowledge Networks (Social Network Analysis) and Value Practices (ERP) (+50 participants)- Design and implement technical masters (UANL), PhD programms (Rice University) and Expert Development programs (+20 participants)- Management of technology surveillance (weekly meeting +20 employees) and development of different strategies focused on multi-generational technology plans and innovation of new products and services (3 product lines)- Administration and maintenance of patents & intellectual property (IMPI and USPTO/PCT)- Access to public funds of CONACYT to foster R&D in-house (INNOVATEC, FOMIX)

- Technical support to Cisco networks interconnected in USA and Mexico (+100 network users with +20 team members)- Maintenance of data networks (BGP, ATM) connected to main data centers (ITIL) (Monterrey, México; Dallas, USA; Charlotte, USA; Pittsburg, USA; Cork, Ireland; Bangalore, India)- Evaluation and Appraisal of technical employees and management of personal development plans (+20 employees)CCNA, CCDA, and other Cisco Certifications

- Design, implement and maintenance of Cisco networks (+1,000 nodes)- Consultancy of data network solutions (LAN and WAN for +50 customers)- Provide data and voice solutions to remote offices and business units (+100 private customers and government agencies, connected by main ISPs such as Telmex, ATT, Avantel, Axtel)CCNA and CCDA certifications achieved.