Daniel Gumm Email & Phone Number

Orange County, California Area

* Started as Field Service Technician in Oct 2013 and was Promoted to District Field Manager at MTI Global Services Inc. in May 2015.* Previously served as a Certified Field Technician (part-time) at MTI.* Manage a team of 150 technicians across the Western Territory (10 states)* Oversee daily operations, ensuring high-level execution and client satisfaction.* Focus on team development, helping technicians grow into skilled professionals.* Uphold a personal motto: "Have I done the best I can do today to help?"* Recognized as Leading Territory Manager for 9 out 12 months in the year for 2023.

Jackson, Michigan, United States

* General Management of Installations performed in Bay.* Conduct all matters of installations in Car Audio/Remote Car Starter/Alarm system/etc.* Promoted to Garage Manager/Supervisor, initially managing one associate.* Implemented a process for a set schedule of installations while also welcoming walk-in appointments as much as possible to be sure store was profitable.* Managed inventory, ordering installation hardware, adaptation kits, and wiring harnesses.* Reinforce and promote the standard of all vehicles being inspected prior to any work being performed.* Later expanded responsibilities to sales, enhancing product knowledge and customer application expertise.* Consultations for proper equipment necessary to ensure seamless installation.* Maintained shop installation and inventory records to ensure all items were accounted for.* Increased sales very quickly through competitive pricing and volume of service rather than price-per-install.* Assisted with other store tasks as needed, not excluding store maintenance, appliance carry outs, stock delivery offloading, and janitorial services.

Jackson, Mi

* Assisted customers in selecting large appliances based on needs, budget, and size constraints.* Emphasized warranty attachment to enhance customer satisfaction and appliance longevity.

Jackson, Mi 49202

* Assisted customers with computer and gaming console consultations, offering tailored solutions.* Conducted data backup for customer-sensitive information.* Supported sales of new systems, memory upgrades, and sales of extended warranties.* Troubleshooting of PC's and recommendation of Software Service or upgrades and performing repairs on hardware and software, ensuring system analysis with focus on add-on sales.

Oceanside, Ca 92057

* Started as a minimum wage associate; quickly promoted to Department Manager due to performance and reliability.* Department lead of 8 total departments after demonstrating ability to manage departments at or above standard. Departments included Sporting Goods, Toys, DIY, Paint, Layaway, Automotive, Garden, and Electronics, driving significant sales and productivity increases.* Lead recovery efforts in underperforming departments, improving sales (Electronics - Increased sales and profitability by over 50% within 6 months in department)* Trained new staff and managed associates within the departments.* Supported store operations as needed, no matter the task.

Sault Ste. Marie, Michigan, United States

* Installation of automotive accessories: Trailer Hitches, Trailer Wiring, Tow Kits, Snow Plows and lighting + Controller, Power Windows, Power Door Locks, Running Boards, Side Steps, Bumpers, Grill Guards, Exterior Lighting, Truck Caps, Tonneau Covers, Car Alarm, Car Stereo, Remote Car Starters.* Perform annual and Bi-Annual inventory* Customer Service* Product Demonstration and training* Parts Ordering (specialty)* Assisted in business management* RV Maintenance & Repairs* Retail Sales* Phone Call Customer Service/Sales/Assistance* Installation Bay Scheduling

Bs, Electrical And Electronics Engineering Technology

Hs Diploma, General Studies