In my role as an Account Manager within the Digital Relationship Management Team, my primary purpose is to deliver an unparalleled level of customer service to a full regional portfolio of both VSE and SME profile digital customers. My core responsibilities in this role include:• Assisting my clients in migrating to and adopting the Convera EDGE payments platform.• Increasing client retention through proactive support and relationship nurturing.• Ensuring… Show more In my role as an Account Manager within the Digital Relationship Management Team, my primary purpose is to deliver an unparalleled level of customer service to a full regional portfolio of both VSE and SME profile digital customers. My core responsibilities in this role include:• Assisting my clients in migrating to and adopting the Convera EDGE payments platform.• Increasing client retention through proactive support and relationship nurturing.• Ensuring re-accreditation of client accounts periodically so as to remain fully compliant with AML rules and regulations as well as other company specific policies.• Implementing regional business plans as devised by Inside Sales Team Leader and Regional Stakeholders.• Ensuring all clients passed through from middle office receive an exceptional standard of service through delivering consistent, high quality interactions.• Engaging with members of VOC, Product and Digital Teams, providing client feedback in appropriate formats.• Maintaining accurate records post client engagement, recorded to both the agreed and required standards.• Developing requirements for improvements in platform as necessary, engaging with Digital VOC Lead and VP Digital as necessary.• Responding to incoming requests via middle office support (by phone, online, etc) and answering or routing appropriately.• Working with Regional and GTM Marketing on reactivation and nurturing campaigns.• Leveraging existing client referrals to identify and generate new business opportunities.• Executing against marketing acquisition campaigns.• Processing manual client transaction requests as required. Show less

In my role as an Account Manager within the Digital Relationship Management Team, my primary purpose is to deliver an unparalleled level of customer service to a full regional portfolio of both VSE and SME profile digital customers. My core responsibilities in this role include:• Assisting my clients in migrating to and adopting the WU EDGE payments platform.• Increasing client retention through proactive support and relationship nurturing.• Ensuring re-accreditation of… Show more In my role as an Account Manager within the Digital Relationship Management Team, my primary purpose is to deliver an unparalleled level of customer service to a full regional portfolio of both VSE and SME profile digital customers. My core responsibilities in this role include:• Assisting my clients in migrating to and adopting the WU EDGE payments platform.• Increasing client retention through proactive support and relationship nurturing.• Ensuring re-accreditation of client accounts annually so as to remain fully compliant with AML rules and regulations as well as other company specific policies.• Implementing regional business plans as devised by Inside Sales Team Leader and Regional Stakeholders.• Ensuring all clients passed through from middle office receive an exceptional standard of service through delivering consistent, high quality interactions.• Engaging with members of VOC, Product and Digital Teams, providing client feedback in appropriate formats.• Maintaining accurate records post client engagement, recorded to both the agreed and required standards.• Developing requirements for improvements in platform as necessary, engaging with Digital VOC Lead and VP Digital as necessary.• Leveraging centrally generated data and analytics reports to identify and contact clients with potential for cross/upsell opportunities and qualifying leads before handing to FX and Payments Specialists.• Responding to incoming requests via middle office support (by phone, online, etc) and answering or routing appropriately.• Working with Regional and GTM Marketing on reactivation and nurturing campaigns.• Leveraging existing EDGE client referrals to identify and generate new business opportunities.• Executing against marketing acquisition campaigns.• Processing manual client transaction requests as required. Show less

As a Business Acquisitions Executive, I gained a comprehensive understanding of the international business needs of UK companies and specialised in tailoring industry specific payment solutions that will provide greater certainty when dealing overseas.  Through consultation and collaboration with myself and one of our Business Development Managers I assisted in the structured implementation of industry specific payment solutions and bespoke currency risk management strategies to a… Show more As a Business Acquisitions Executive, I gained a comprehensive understanding of the international business needs of UK companies and specialised in tailoring industry specific payment solutions that will provide greater certainty when dealing overseas.  Through consultation and collaboration with myself and one of our Business Development Managers I assisted in the structured implementation of industry specific payment solutions and bespoke currency risk management strategies to a range of different sectors including Legal, Education, Travel and many more. The primary duties performed and skills required to be effective in this role are: • To contact potential clients by utilisation of various communicative channels in order to qualify their needs and arrange pre-closed meetings for our business development team. • Accurately update, maintain data and records, and ensure they are followed through in accordance with departmental procedures and SLAs. • Enable Western Union Business Services to provide the ideal solution by arranging a firm meeting between the prospective client and our specialists. • Remain fully conversant with the organisation’s products and services. • Use commercial awareness to demonstrate the value of the proposition to the prospective customer. • Provide a first-class service to customers both internal and external. • Plan and manage my own working day through intelligence and effective time management skills. • Demonstrate the ability to network and build internal relationships. • Be adept in telephone negotiation and present a first-class telephone manner. • Utilise excellent verbal, conversational, listening and written communication skills. Show less

H.Samuel are a brand of Signet who are the world’s largest speciality retail jeweller by sales. In my capacity as Store Manager I was responsible for the coaching, training and performance of my team as well as for meeting my own targets to contribute to the stores overall performance. Some of the most important skills I developed and responsibilities I had during my time as Store Manager were: • Action planning to manage commercial performance of the store and to ensure… Show more H.Samuel are a brand of Signet who are the world’s largest speciality retail jeweller by sales. In my capacity as Store Manager I was responsible for the coaching, training and performance of my team as well as for meeting my own targets to contribute to the stores overall performance. Some of the most important skills I developed and responsibilities I had during my time as Store Manager were: • Action planning to manage commercial performance of the store and to ensure consistent achievement of all major KPI's.• Recruiting, training and supporting the learning and development of the entire team on an ongoing basis and in line with company requirements.• Managing and overseeing the performance of all internal departments in accordance with Signets operational policies. • Handling customer complaints as the primary point of escalation with a view to ensuring exceptional customer service is delivered at all times.• Planning rotas, taking into account the needs of the business as well as the flexibility of individual team members, whilst always ensuring payroll budget was worked within. • Cash handling and banking store takings on a daily and weekly basis.• Ensuring security of all staff members, stock and other company assets by enforcing strict adherence to company policy at all times. • Liaising with brand reps on the topics of visual merchandising, training requirements and the monitoring of performance. • Making sure the store is fully compliant with Signet’s audit guidelines and in a constant state of readiness to deliver a solid passing score. Show less