- Provided comprehensive on-site and remote hardware/software support to an employee base of over 350 individuals, ensuring minimal downtime and maximizing operational efficiency.- Led the introduction of the FreshDesk ticketing system, successfully managing and resolving over 100 technical support requests per month, streamlining issue resolution and improving overall user satisfaction.- Spearheaded the implementation and currently maintain Kandji Mobile Device Management (MDM) for a fleet of over 150 Apple devices, encompassing iPhones, iPads, Macs, and AppleTVs. This resulted in enhanced security, streamlined device management, automation, and improved user experience.- Orchestrated a seamless staged migration from Google Workspace to Office 365 for more than 250 accounts, utilizing Powershell for automation and ensuring a smooth transition with minimal disruptions. This process included thorough planning, communication, and user training.- Efficiently manage and track all IT software and hardware equipment, maintaining an organized inventory system to optimize resource allocation and minimize costs.- Played a key role in implementing and maintaining compliance with Sarbanes-Oxley (SOX) regulations, ensuring adherence to industry standards and bolstering the organization's commitment to data security and integrity.- Implemented a robust disaster recovery strategy encompassing both cloud and on-site backups. Conduct monthly backup tests to validate data integrity and system recoverability, ensuring the organization's resilience against potential data loss or system failures.- Oversee the phone system infrastructure using RingCentral, demonstrating expertise in system maintenance and troubleshooting. Successfully led a seamless migration from 3CX to RingCentral, enhancing communication efficiency and functionality.

● Deliver food and drinks to guests● Greet guests, answer questions, and make suggestions● Create a friendly and upbeat atmosphere with guests● Relay orders to service bar and kitchen via point of sale system● Observe guests and respond to any requests● Participate in the clearing and resetting of dining room tables

● Liaison between the front of house and back of house staff ● Responsible for keeping ticket timers under 14 minutes ● Verify all food meet or exceeds standards

- Delivered on-site and remote hardware/software support for over 50 employees- Assisted in the maintenance of 3 Windows servers and a Proxmox virtualization environment (VE), ensuring the reliability and optimal performance of critical IT infrastructure.- Maintained Active Directory and configured Group Policy to enhance security protocols and streamline user access, contributing to a more efficient IT environment.- Performed computer hardware upgrades and replacements, ensuring the organization's technology infrastructure remained current and aligned with evolving business needs