Daniel Hackier Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Australia

Manage and facilitate the complete IT Network for five companies ranging across 9 Stores and a Manufacturing Plant.Support 4 Major ERP applications.Maintain the Security by Cyber and on Premise of all sites.Deploy applications which provide forefront technology including License Plate recognition, Productivity measures and mobile Point of Sale.

Albion

Meeandah Qld

Responsibilities include the accountability & management of the National / Export sales and service function of the business by leading a national sales team and Call Centre in customer service, sales growth and retention. To nationally market our business in brand recognition, collateral and key events within our customer segment. To lead a team of internal telephone sales professionals to process all service, escalations, sales and quotations to both our internal and external customers. Deliverables included the following;• Effectively drive Customer Service excellence consistently being voted the best in Customer service and retention in our industry and segment.• Maintain business efficiencies aligned to current forecast expense. Identify FTE requirements vs. Operational requirements. Achieve expense cost targets through streamlining operations and developing supporting tools.• Maintain and manage service related functions including targeted KPI’s and service level commitments• Provide national reporting on sales and service performance, forecast and key market strategies• Develop system based tools to assist in sales and service processes• Deliver marketing collateral including advertising, merchandise and online web tools within a budgeted market expense• Promote and drive marketing programs within the internal direct sales channel, ensuring sales readiness for new products, and championing sales issues within the marketing community. • Develop a team of outbound sales professionals by coaching a tailored sales model• Support the national field Account Managers – providing all resources and communication on a day to day basis• Exceed revenue targeted budgets report weekly result to plan, YTD and LY.• To facilitate effective and accurate management of customers information to enable efficient provision of product and payment of accounts

Brisbane Qld

This role included the co-ordination of financial reporting and systems to provide Courier Mail / Quest with timely and accurate information regarding financial performance, planning, impacts and forecasting to support business growth. Additional responsibilities included overseeing the accounting and financial functions of Courier Mail / Quest and ensure compliance with financial and accounting regulations. Tasks• Prepare annual budgets, collate data required to complete budget in a timely and accurate manner • Prepare monthly actual to budget reports, monthly forecasts, quarterly forecasts • Prepare weekly operating statement For All Divisions • Prepare monthly board pack report, credit reports, campaign reports, pillar analysis • Establish centre, agent and team weekly revenue targets • Prepare individual agent performance & bonus reports • Prepare daily reporting to provide the NewsAdvantage management team with real time data • Ensure that all reports are delivered within News Limited Group Finance guidelines and timeframes • Establish and monitor incentive program • Manage FBT process and reporting • Liaise with internal auditors as required • Prepare audit pack and audit reply • Advise of prepayments and accruals to use best practice matching principle, e.g. journals for incentives

Brisbane

To manage, support / coach and lead three sales team leaders in reaching key sales and service results in classifieds sales for both the Courier Mail and Quest Community Newspapers. To develop and engage key campaigns supporting revenue growth and market intelligence.Tasks • Provide coaching and support to team leaders to develop their analysis, leadership and people management skills • Day-to-day management of employee direction, progress and issues • Conduct performance appraisal meetings with direct reports and ensure the use of an effective performance management and tracking system • Ensure effective people resource management and succession planning across direct reports • Management of the recruitment process for roles within the team • Ensure appropriate compliance policies and procedures are clearly communicated to direct reports • Provide operational support and advice on the management of unplanned leave • Facilitate the delivery of sales initiatives and campaigns to successful completion in line with agreed timeframes, milestones and budgets • Identify opportunities for team competitions, rewards and recognitions in order to facilitate increase in revenue • Analyse historical comparisons and trends • Analyse features and campaign calendar, identify opportunities to improve or change calendar • Analyse competition results to identify opportunities to increase revenue

Fortitude Valley

Provide Learning and Development support to the Small business team. Facilitate all inductions. Develop and implement sales coaching models. Measure performance and competency of all members of the team.Tasks• Facilitate All AAPT Inductions for Small Business Brisbane (A total of 210 FTE) Which consisted in delivering 7 days in the training room, 3 days on the floor support• Assist in the instructional design and development of the all induction content including the Course Outlines, Facilitators Guides and Participants Workbook. • Created a 9 - course toolkit focusing on giving the Team Manager the tools required to coach. Each course consists of one element within the sales and service cycle and carries a Participants Work Book, Facilitators Guide and specific coaching Material relevant to that course. • Designed and implemented an Induction and Evaluation application which measures the feedback of the new inductees, by Self, Team Manager and overall Trainer - this enables us to identify gaps within the induction content and support gaps while on the floor • Design report cards for new inductees which summarizes their activity and performance whilst in training, then effectively is passed on to the Team Managers after their initial induction piece • Provide Marketing with the documentation required to design 12 Posters promoting Steps within the Sales Cycle to assist the reps in identifying with the coaching content. • Took over the Sales Coaching services and accountability for Small Business and Small Enterprise. • Developed and facilitated the delivery of the Facilitative Sales Coaching Method.

Bs, Computer Science

Computer Science, Computer Programming/Programmer, General