- Understand the customer service requirements or pain points of Key Accounts in the industry, develop and implement business strategies of Accounts in the industry, such as service sales, customized delivery, and maintenance, service partner system, Account service team building, and resolve key issues of customers - Manage customer expectations and perceptions, obtain voice of customers through talks/customer visits, and develop top N improvement measures. Take the lead in handling critical service issues, management escalations, accidents, and complaints. Develop and manage business continuity contingency plans. - Review the channel delivery qualification of small- and medium-sized contracts, manage and promote the delivery progress of channel partners, and maintain the satisfaction of end customers. - Provide customer network care for small- and medium-sized contracts, and handle and close customer network issues. - Provide timely assurance of spare parts for small- and medium-sized customers to ensure network security and normal operation of customers.- Be able to integrate the resources of the original manufacturer and partner, build service organizations centered on customers, with clear responsibilities and inspire the team, transfer the corporate culture, pay attention to the growth of team members and continuously improve the influence of the service brand.

−Extensive experience in Huawei's data center, networking, and cloud solutions, including servers (FusionServer, E9000), storage (OceanStor), hyperconverged infrastructure (FusionCube HCI), virtualization (FusionSphere), cloud management (Fusion Compute, Fusion Access), and data center networking (Fusion Storage, Data Center Switches, Campus Switches). additionally, proficient in network security, wireless LAN (WLAN Solutions), video conferencing, and cloud-based call center solutions (Huawei Cloud Call Center).−Proven ability to manage and deploy diverse operating systems, including Red Hat Enterprise Linux, Ubuntu, and Microsoft Windows Server. Skilled in utilizing virtualization environments like XenServer Hypervisor for server consolidation and XenDesktop Virtualization (VDI) for desktop management.−Maintained system uptime and security through application patching, data backups, and security configuration. Proactively managed hardware by replacing faulty components, installing new servers, and deploying and testing software applications.− Managed application patches, data backup, security changes, and network configuration and replaced boards, changed servers, and loaded and tested software applications,−Ensured optimal network performance by actively monitoring devices and troubleshooting issues.

- Service Manager for Education Account. - Commissioning new project with partners.- Collaborate with TAC support and the R&D team in resolving issues from customers- facilitating the activation of licenses for various products for Customers and partners. - Services sales and warranty renewal/extension for older projects,- Making Health Check inspection on customer network- Follow Spare part replacement process with customers , TAC and HQ.