Key Account Service Manager
Current- Understand the customer service requirements or pain points of Key Accounts in the industry, develop and implement business strategies of Accounts in the industry, such as service sales, customized delivery, and maintenance, service partner system, Account service team building, and resolve key issues of customers - Manage customer expectations and perceptions, obtain voice of customers through talks/customer visits, and develop top N improvement measures. Take the lead in handling critical service issues, management escalations, accidents, and complaints. Develop and manage business continuity contingency plans. - Review the channel delivery qualification of small- and medium-sized contracts, manage and promote the delivery progress of channel partners, and maintain the satisfaction of end customers. - Provide customer network care for small- and medium-sized contracts, and handle and close customer network issues. - Provide timely assurance of spare parts for small- and medium-sized customers to ensure network security and normal operation of customers.- Be able to integrate the resources of the original manufacturer and partner, build service organizations centered on customers, with clear responsibilities and inspire the team, transfer the corporate culture, pay attention to the growth of team members and continuously improve the influence of the service brand.
