Daniel Hallstrom Email & Phone Number

Boston, MA, US

Woonsocket, RI, US

Helping 50M+ active digital users create, access, and manage their mobile profiles and settings.

Woonsocket, RI, US

Boston, Massachusetts, US

Boston, Massachusetts, US

• Summary:My role drives the execution and customer coordination of pre-GA activities (alpha & beta) and product end of life, with guidance, designs, structures and initiates programs, aligned with business purpose.
• Understand the customers and their various roles and positions in depth to aid the roll out of new functionality
• Identify key users and testers in our clients based off criteria defined by Product Manager
• Lead the recruiting of the right customers into alpha and beta releases of key functionality
• Organize the rollout of new functionality to the customer base in any alpha, beta, and GA stage
• Assist in the creation of the support plan and training for Client Org during the handoffs to GA

Boston, Massachusetts, US

• Champion Voice of Physicians, prioritize product and customer requirements and make trade-off decisions to successfully define and launch product releases
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Coordinate with other product managers to ensure integrated and seamless customer experience of the whole product
• Define user stories and epics, drive backlog allocations, collaborate on UX, and partner with the development teams in the Agile development lifecycle
• Participate in product demonstrations, industry conferences, and webinars with customers and partners
• Represent the company by visiting customers to solicit feedback on company products and services

Boston, Massachusetts, US

• Lead cross-functional process improvement efforts to deliver significant operational improvement and financial benefits
• Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality and customer satisfaction.
• Coordinate internal and external stakeholders to achieve project success
• Identify, trend, and analyze data translations to improve business operations.
• Suggest and implement automated solutions in cross-functional software development teams.
• Scope, design, and manage complex healthcare system integrations.

Boston, MA, US

• Collaborated with our out-sourced call center to maintain and improve visibility and quality of production and service levels on a daily, weekly, monthly, and quarterly basis.
• Managed the outsourcing of the installation scheduling team, increasing individual agent responsibilities and decreasing staff numbers
• Managed negative customer reviews from the company online website; collaborated with the marketing team to formulate customer responses as well as to identify improvements of existing customer facing processes.

Boston, MA, US

• Assisted with the expansion of the company to Connecticut and created internal program processes.
• Main point of contact for Connecticut customers. Duties include scheduling appointments, communicating work scope details including home preparations necessary for project installations, and managing the overall.
• Aid customers with the selection of financial plans that correlates to their specific project. Entails processing customer finance paperwork and submitting completed forms to program lenders.
• Organize paperwork and input into SalesForce to assist with customer management, process transparency, and reporting.
• Support field staff of 25 advisors by rescheduling visits after health and safety concerns found in customer homes. Follow-up with customers and provide sub-contactors to remedy home issues such as HVAC, mold.
• CHAT

Boston, MA, US

This position consists of proactively pursuing business-to-consumer leads in the home energy efficiency industry. I am responsible for 70-90 warm calls per day to prospective clients in order to qualify and convert all inbound leads. I provide superior customer service while handling incoming information requests and sales calls. I support various clients.

Bachelor Of Science (B.S.), Environmental Geoscience

Education record