Daniel Ham Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Proposals, planning, execution and implementation of large scale digital transformation projects across multiple business streams. Responsibilities include large scale business case analytics and development, project and resource planning, risk identification and management, resource management, solution development (Internal and external), testing planning and execution, defect/bug management, data management/migration, change management, business and stakeholder updates/reporting, stakeholder management, business communication, process mapping, training creation, creating/maintaining business documentation (Technical and operational), deployment planning and execution, solution adoption, solution support and hyper care, successful transition of the solution into a "business as usual" state.

South Guildford, Western Australia, Australia

Business transformation lead responsible for Quote/Work Order creation and management, Service Pricing, Service Procurement, Service parts ordering & logistics, Contract management, Service forecasting, Planning & scheduling, Warranty, Engineering, Training, Field mobility, Standard jobs, Time capture, Facility maintenance and Tooling & calibration.Key areas of responsibility - Solution Design, Data mapping, Data Extraction, Data Transformation, Data Cleansing, Data Migration, Testing, Stakeholder communication and management.

Reid Road

Service Manager for WesTrac Expanded Mining Products division.Managed all service related operations and customers for WesTrac Expanded Mining Products. This included our Component Rebuild Centre (Perth), New Machine Division (Perth), Field Service (Perth and Regional) and Tom Price Branch. Embedded a new product line of Caterpillar branded equipment into the traditional business model and developed experienced staff to support it.

Perth, Australia

Responsible for metro and regional field service team operating out of Perth. I looked after a large amount of Caterpillar product lines and customers across the Government, Building and Construction, Heavy Construction, Industrial Engines, Power Generation, Marine (Pleasure craft & Commercial), Quarry & Owner Miner and Major Mining areas.

Service, repair and diagnosis of the entire Caterpillar product range dealing directly with customers throughout WA's metro and regional locations

Plant Mechanic & Automotive Air Conditioning

Agile Scrum Master Certified

Study and certification for the Agile Scrum Master role

Agile Scrum Fundamentals Certified

Study and certification of the Agile Scrum methodology

Service Management

Diploma Of Competitive Systems And Processes (Lean Methodology)

Opertational Planning

Fire Warden

Refresher courses completed as required.

First Aid

Refresher completed as required

Cps For Dealer Operations (Lean Methodology)

Cps (Lean Methodology) Green Belt

Certificate 4, Frontline Management

Buisness Training For Service Managers

Working Smart With Microsoft Outlook

Customer Service Excellence

Various Post Trade Courses. Listed In Detail In Description.

Activities and Societies: Engine Diagnostics, Large Off Highway trucks, Engine and machine Electronic Diagnosis, Powertrain Diagnosis, H.

Westrac Future Leaders

Forklift Hr

Dogging Hr

Certificate 2 Automotive Air Conditioning

Certificate 2, Confined Space, Gas Testing, Working At Heights

Management Systems Auditing, Prepare For Quality Audit And Participate In Quality Audit.

Certificate Iii In Automotive Mechanical, Heavy Vehicle Mobile Equipment Plant/Earth Moving/Agriculture