Daniel Hamzy Email & Phone Number

Jumeirah Lakes Towers, Dubai Emirate, United Arab Emirates

 Manage the portfolio of Ultra high net worth individuals and maximize sales and revenue by providing and offering engagement plans and pro-active approach using various sales techniques. Record keeping of diary of events and special occasions for each card member Learn the background of all VIP clients and all the global services the company can offer to them Build a profile for all new VIP customers Taking general and complex travel briefs from clients related to ultra luxury travel and lifestyle requests Developing knowledge of suppliers and destinations through desk research and study of specialist Answering phone calls and responding to emails and requests on time Working on all types of requests including arranging events and research requests to do with one’s lifestyle. Handling client complaints

Emaar Business Park, The Greens

 Handling reservations for 25 restaurants including all the Address hotels as well as the Armani hotel in Burj Khalifa Handling customer complaints and resolving issues which arise within the organization Answer a high volume of calls and emails; maintain a rapid response rate according to agreed standards and always in a courteous manner Accept, amend and cancel reservations as required for all restaurants within the F&B Central Reservations portfolio and ensure effective communication and transfer of information and requests between restaurants and guests within agreed service level timescale. Establish and maintain effective working relationships with co-workers and supervisors Assisting each restaurant to achieve its revenue targets by making the most efficient use of tables and demand Ensure all checklist and additional task are handled effectively and must be able to interact professionally with guests and colleagues at all times

 Keep up to date with knowledge of phone system Handling guests’ special requests in a professional manner Responsible for taking reservations and accurately inputting into the system Answer inquiries of room rates, outlets and room locations Be familiar with property, amenities and surrounding areas. Processing transactions by taking pre authorizations.  Booking, cancelling and altering reservations

Bachelor Of Business Administration (Bba), Hotel/Motel Administration/Management, Degree

Diploma, Year 12