Responsible for interviewing prospective residents with the purpose of determining resident needs and qualifications for renting in the community.• Answer questions about the apartment community; provide callers with directions to the community and other pertinent information. Retrieves messages from voicemail and distributes to the appropriate team member.• Conducts property tours and follows up with all prospects in a timely manner in accordance with Company policy.• Conducts all… Show more Responsible for interviewing prospective residents with the purpose of determining resident needs and qualifications for renting in the community.• Answer questions about the apartment community; provide callers with directions to the community and other pertinent information. Retrieves messages from voicemail and distributes to the appropriate team member.• Conducts property tours and follows up with all prospects in a timely manner in accordance with Company policy.• Conducts all tasks necessary to close the sale, including making appointments, generating new leads, maintaining the model and any follow up necessary• Inspects the property tour route daily to ensure Company standards on cleanliness and curb appeal are being upheld.• Assists in the preparation of application packets and maintain an adequate on-hand supply.• Maintains knowledge of the apartment community and amenities and how it compares withlistings of other available rental properties in the area.• Conducts marketing and leasing efforts to maximize the occupancy of the community.• Projects a favorable image of the community to achieve property objectives and publicrecognition.• Participates in and coordinates resident activities and events.• Assists in mediation and resolution of resident conflicts by encouraging the respect for andappreciation for individual differences. Show less

Build relationships with qualified therapists or nurses for Nationwide Contract opportunities. Execute outbound calls to potential and existing clinicians to effectively build a pipeline. Educate prospects on benefits of travel therapy/nursing opportunities. Use persuasive sales ability and rapport management skills. Exceed sales goals while delivering exceptional support to travellers. Avoid short sighted opposition, and always goes above and beyond.

• Manage a highly motivated and successful Business Sales and COT team on a daily basis, ensuring targets are not only achieved but exceeded daily/weekly/monthly. I have taken Business Sales from 45 sales a week to 200+ sales a week, driven conversion from 30% to 45% through incentive, various coaching techniques and making sure Plusnet remains competitive in a very competitive market. Increased COT conversion from 20% to 30% by making sure Plusnet remains competitive and coaching staff in… Show more • Manage a highly motivated and successful Business Sales and COT team on a daily basis, ensuring targets are not only achieved but exceeded daily/weekly/monthly. I have taken Business Sales from 45 sales a week to 200+ sales a week, driven conversion from 30% to 45% through incentive, various coaching techniques and making sure Plusnet remains competitive in a very competitive market. Increased COT conversion from 20% to 30% by making sure Plusnet remains competitive and coaching staff in objection handling skills.•Responsible for regular team meetings to cover off performance, CSAT, offers and other business driven changes. Daily stats are distributed and displayed on a white board so the team know exactly where they are and where they need to be.•Provide daily coaching with advisors to help them to continue to identify key selling opportunities. This includes many different methods such as call calibration sessions, listening to the advisors calls, advisors listening to top performers, advisors listening to themselves to help identify key up skilling areas. This helps the advisors identify sales opportunities and helps them over achieve on targets.•Conduct regular 121s making sure personal development plans are up to date to help career development for advisors. I have a proven track record of helping advisors move into new or more senior roles within Plusnet.•Played a key part in helping complete a full product refresh with Plusnet Business in 2013, including attending meetings with project managers and key stakeholders within the Business to make sure nothing was missed during the build of packages.•Maintain and improve customer experience / CSAT, through making sure calls are compliant, advisors are fully engaged at all times and making sure call quality checks are regularly completed. Show less

In 2007 I started at BT taking inbound sales calls. And consistently hit target by using a clear, calm, pleasant phone manner and providing a courteous service. My performance led to my selection to be apart of a team, which identified the key selling points of BT’s service. I further enhanced the team by working and running call collaboration sessions with other colleagues and other departments.During my time at BT I was given the opportunity to work in the Manchester Centre on… Show more In 2007 I started at BT taking inbound sales calls. And consistently hit target by using a clear, calm, pleasant phone manner and providing a courteous service. My performance led to my selection to be apart of a team, which identified the key selling points of BT’s service. I further enhanced the team by working and running call collaboration sessions with other colleagues and other departments.During my time at BT I was given the opportunity to work in the Manchester Centre on a ‘BT Stores without walls’. My duties there were face-to-face selling confirming the best products for customers to suit their individual needs. This role gave me the opportunity to meet new people and increase my people skills to a higher level and build my confidence. I was target driven and met my goals given on a monthly basis Show less