Director, Product Operations
Current
Sep 2022 - Present
AeroLeads people directory · profile
Daniel Hand Email & Phone Number
Director, Product Operations
at
Mastercard
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Director, Product Operations
Location
New York City Metropolitan Area, United States, United States
Who is Daniel Hand? Overview
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Quick answer
Daniel Hand is listed as Director, Product Operations at Mastercard, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Daniel Hand.
Daniel Hand previously worked as Manager, Product Development at Mastercard and Lead Systems Analyst at Everythingbenefits.
Company email context
Email format at Mastercard
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Mastercard
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Profile bio
About Daniel Hand
Daniel Hand is a Director, Product Operations at Mastercard.
Current workplace
Daniel Hand's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Daniel Hand work experience
A career timeline built from the work history available for this profile.
Manager, Product Development
Dec 2019 - Sep 2022
Lead Systems Analyst
- Subject matter expert on proprietary system functionality
- Analyzes platform source code to gain deep understanding of system methodology to perform root cause analysis and advanced issue resolution
- Leads and trains technical escalation team
- Develops, implements and manages technical escalation team processes and procedures
- Consults with senior developers to understand and resolve advanced system functionality issues for internal and external partners
Oct 2018 - Dec 2019
Business Systems Analyst
- Managed HRIS platform integrations via API and automatic secure file transfer
- Gathered business requirements for internal and external partner solutions
- Acted as final technical escalation point
- Maintained Custom EDI Files
- Collaborated with sales team to design new client solutions
- Developed and maintained custom EDI file structures
Oct 2017 - Sep 2018
Technical Systems Engineer Lead
- Authored technical design specifications and business requirements definitions
- Performed final sign off on business requirements upon project completion
- Managed solution architecture and engineering
- Authored API documentation
- API integration expert
- Lead team of advanced support engineers and technicians
Nov 2016 - Oct 2017
Technical Support Engineer
- Authored technical design specifications and business requirements definitions
- Gathered and communicated business requirements
- Performed final sign off on business requirements upon project completion
- Authored API documentation
- API integration expert for multiple teams
- Lead a team of advanced support engineers and technicians
Jan 2016 - Nov 2016
Senior Technical Support
- Managed call center escalations
- Performed API and web service troubleshooting
- Generated and analyzed client activity reports
- Deployed and tested client hardware
- Generated training and procedural documentation
Oct 2015 - Dec 2015
Technical Support Specialist
- Provided customer and technical support via email and phone
- Performed technical troubleshooting for retail, mobile and ecommerce payment systems
- Performed basic risk analysis and client chargeback support
Oct 2014 - Oct 2015
Client Services Specialist
May 2014 - Oct 2014
Technical Support
- Managed technical escalations
- Subject matter expert on retail and ecommerce
- Managed annual Visa security audit including generating standard operating procedures
- Managed data encryption server and software
- Deployed and tested new hardware
Jul 2011 - Mar 2014
Risk Analyst
- Analyzed and supported client chargeback issues and risk assessments
May 2010 - Jul 2011
Shipping Assistant
Apr 2005 - May 2010
Team & coworkers
Colleagues at Mastercard
Other employees you can reach at mastercard.us. View company contacts →
IF
Irina Fulcher
Colleague at MastercardMiami, Florida, United States, United States
View →
EL
Erick Lawing- Cissp
Colleague at MastercardO'Fallon, Missouri, United States, United States
View →
JR
Janet Rivera-Hernandez
Colleague at MastercardMiami-Fort Lauderdale Area, United States, United States
View →
PB
Paul Berberian
Colleague at MastercardNew York, New York, United States, United States
View →
ME
Mark Elledge
Colleague at MastercardGreater St. Louis, United States, United States
View →
MR
Michael Richter
Colleague at MastercardMissouri, United States, United States
View →
CC
Carlos Castro
Colleague at MastercardGreater St. Louis, United States, United States
View →
GD
Gaurav Dhama
Colleague at MastercardNew York City Metropolitan Area, United States, United States
View →
HH
Heidi H.
Colleague at MastercardNew York City Metropolitan Area, United States, United States
View →
LO
Logan Otter
Colleague at MastercardGreater St. Louis, United States, United States
View →
Irina Fulcher
Colleague at MastercardMiami, Florida, United States, United States
View →
EL
Erick Lawing- Cissp
Colleague at MastercardO'Fallon, Missouri, United States, United States
View →
JR
Janet Rivera-Hernandez
Colleague at MastercardMiami-Fort Lauderdale Area, United States, United States
View →
PB
Paul Berberian
Colleague at MastercardNew York, New York, United States, United States
View →
ME
Mark Elledge
Colleague at MastercardGreater St. Louis, United States, United States
View →
MR
Michael Richter
Colleague at MastercardMissouri, United States, United States
View →
CC
Carlos Castro
Colleague at MastercardGreater St. Louis, United States, United States
View →
GD
Gaurav Dhama
Colleague at MastercardNew York City Metropolitan Area, United States, United States
View →
HH
Heidi H.
Colleague at MastercardNew York City Metropolitan Area, United States, United States
View →
LO
Logan Otter
Colleague at MastercardGreater St. Louis, United States, United States
View →
FAQ
Frequently asked questions about Daniel Hand
Quick answers generated from the profile data available on this page.
What company does Daniel Hand work for?
Daniel Hand works for Mastercard.
What is Daniel Hand's role at Mastercard?
Daniel Hand is listed as Director, Product Operations at Mastercard.
Where is Daniel Hand based?
Daniel Hand is based in New York City Metropolitan Area, United States, United States while working with Mastercard.
What companies has Daniel Hand worked for?
Daniel Hand has worked for Mastercard, Everythingbenefits, Payscout, Data Reduction Systems, and Msi Merchant Services Inc.
Who are Daniel Hand's colleagues at Mastercard?
Daniel Hand's colleagues at Mastercard include Irina Fulcher, Erick Lawing- Cissp, Janet Rivera-Hernandez, Paul Berberian, and Mark Elledge.
How can I contact Daniel Hand?
You can use AeroLeads to view verified contact signals for Daniel Hand at Mastercard, including work email, phone, and LinkedIn data when available.
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