Daniel Hanks Email & Phone Number

Redwood City, Ca, Us

Leading credit card, lending, merchant acquiring, and rewards strategy and development for i2c's next-gen global issuing and servicing platform for banks, fintechs, and credit unions.

Pittsburgh, Pennsylvania, Us

Management of the team responsible for all post-acquisition activities for PNC’s consumer and small business credit card portfolios with the goal of driving profitable behavior and producing a superior customer experience across all channels. Responsibilities include:• Management of PNC’s consumer and small business balance transfer business and Credit Line Increase/Decrease strategies• Line of business management of all customer servicing channels and complaint management• Development and management of the bank’s ongoing customer engagement strategy, including campaigns to drive activity and spend through mobile and digital channels.• Ownership of credit card self-identified issue management and resolution

Toronto, Ontario, Ca

Responsible for management and oversight of credit card products for TD Bank in the US. Responsibilities included:• Management of all TD consumer, small business, and corporate credit card products, including new product development, existing product management, strategic planning, customer experience improvements, and pricing strategy• P&L responsibility for all TD credit card products including management of budgeting, forecasting, and financial modeling processes• Development and launch of Premier Traveler and Business Solutions credit card products.• Development and launch of the bank’s first two co-branded credit card products – TD Ameritrade and Aeroplan – as well as deal negotiation and relationship management• Management and development of bank rewards programs, including vendor management

Praha 4, Česká Republika, Cz

Head of the credit card business for Ceska Sporitelna, a division of Erste Bank and the largest bank in the Czech Republic. Responsibilities included: Overall management of the credit card business, including full P&L responsibility, new product development, management of legacy products, life cycle management, marketing campaign development, and customer service strategy improvement.Successful development and implementation of the “Clever Card”(Chytra Karta), which became the bank’s primary credit card product. The Clever Card won the “Loan of the Year” award in 2009 at the MasterCard bank awards for the Czech Republic.Reorganization and restructuring of the existing credit card department including development and implementation of a new business vision, redesign of team roles, team expansion, and recruitment and training related to team expansion

London, Gb

Head of the Credit Card departmentHead of the Direct Lending department

New York, Ny, Us

Manager - Strategic Operations GroupManager - Global Business Transformation Group

Be, Mechanical Engineering

Mba, Business Management