Daniel Hansen Email & Phone Number

Ridgeland, Mississippi, United States

Ridgeland, MS

United States

Took a leadership role in the department. I worked on Top Level projects and documented out polices and procedures. I worked with the team to discuss new products to implement into our environment.

Spent most of my time working on projects. Wrote an in-house ticketing software that integrated with our phone system and Dell KACE. This application gave us the stats we needed to reduce the call volume that came into the helpdesk. Also worked on polices and procedures and spreadsheets that would show the departments stats.

Head over the department website. I performed a redesign of the site to fit our company's brand. I also setup a linux server and created multiple php pages that would interact with PHPMyadmin. I also wrote a notification page that the department could use to send out email and text alerts to people and groups when needed. I was also lead over issues and.

Helpdesk support was my main responsibility. Our department took calls from 65 stores and 3 call centers. We were tasked to come up ways to reduce calls and better support our system.

Worked in a Linux environment. I wrote Perl scripts for our day to day work. Maintained several Linux servers. Created reports that pulled data from our customers.