Daniel Hansen Email & Phone Number

Eden Prairie , Mn, Us

Director of Software Engineering | ServiceNow Center of Excellence (CoE)• Managed an annual technology deliverable portfolio budget of $33M, through both capital and operational maintenance funding models.• Leader of IT operations over enterprise service capabilities hosted on the ServiceNow platform.• Created department staff budgets, capital spend forecast models, and operational maintenance funding.• Led organization of 150+ individuals.• Partnered with business and capability owners to help drive the technology implementation of new tools and platforms across the CoE to help better support the manageability, scalability, and stability of the platforms.• Responsible for project delivery and program enhancements focused on improving delivery models, operational support, vulnerability remediation, business partner collaboration, and increased benefits. • Managed vendor relationships.

Eden Prairie , Mn, Us

Technology Delivery Director | Optum Enterprise Issue Management• IT Delivery Director for enterprise services capability Optum Enterprise Issue Management, hosted on the ServiceNow platform. • Partner with business, capability, and program owners to define and manage technical delivery components.• Define technology roadmaps and prioritization.• Creation of staff budgets, capital spend forecast models, and operational maintenance funding.• Architectural guidance for platform expansion.• Improve agile process and adoption of SDLC standards, including advancement of Acceptance Test Driven Development.

Eden Prairie , Mn, Us

Sr Manager leading engineers for the oversight and maintenance of the EnterpriseNow instance of ServiceNow. Additionally, drove the agile delivery adoption across all instances of ServiceNow within the ServiceNow CoE for UHG.Responsibilities included:• Project evaluations with cost-benefit analysis to determine instance scalability development.• Implemented a standard 2 week agile release process adopted across the CoE.• Continuous agile performance assessment for all teams.• Managed and coordinated all enterprise wide ServiceNow releases.• Project and delivery management for the Core platform team.

Eden Prairie , Mn, Us

• Project management and coordination of production deployment activities for multiple Agile and Waterfall based teams.• Conduct project estimations for required project deliverables and managed the necessary cross functional dependencies between teams based on requirements.• Creation of deployment plans in accordance with release activities.• Oversaw delivery management for all associated teams including Dev, QA, UAT, PM’s, Release Management, and invested business partners.

Eagan, Minnesota, Us

IT Project Management Consultant contracting at UnitedHealth Group

Minneapolis, Minnesota, Us

- Manage and assist with the implementation, data migration, integration, training, professional services and customer support services for multiple Salesforce.com solutions. - Gathering of client needs through requirements analysis, development of use cases, and management of subsequent tasks via Agile and Waterfall methods. - Organization, leadership, and execution of weekly scrums. - Creation of Project GANTT for a successful construction, deployment, and go live for various Salesforce implementations.- Consistent use of the SDLC model in both Project Management and Consulting roles.

Minnetonka, Minnesota, Us

- Widespread analytical research for the Circulation software division. - Consistent and extensive client interactions regarding software usage and projects. - Responsible for approval of internal Change Control Requests to be made at client sites hosted in a cloud environment. - Regular management of more than 60 client project and support cases. - Document and invoice clients where contractually applicable for support assistance. - Escalation of software issues for resolution to Engineering in an accurate and timely manner. - Constant interaction with an international team and client base.

Redmond, Washington, Us

- Operations analytics, including invoice inspection and auditing- Developed reports on invoicing errors for engineering and escalation management.- Revenue assurance for an international client base.- Promoted into the escalation pathway for assistance with weekly team issues.

San Francisco, California, Us

- Built and managed customer financial relationships using an array of products and services offered through Wells Fargo.- Analyzed current client relationships while proactively contacting current and potential customers with recommendations to help them achieve financial success.- Worked to develop and maintain professional relationships with Wells Fargo Partners to maximize sales opportunities.- Processed, analyzed, and developed various loan solutions for a wide variety of customer segments.

Bachelor In Business And Administration, Marketing

Master Of Business Administration - Mba