Daniel Harcar Email & Phone Number

Košice, Sk

Slovakia

The Service Delivery Manager is the main interface between the Customer, the ICT Operations and Sales. The Service Delivery Manager has to focus on one concrete business area - Network and Network Integration It is expected from the SDM to step-in and actively take-over responsibility and steer operation - Manage day to day activities related to all Network services, SAP services Manage the selected customer NW providers and ensure they produce the agreed statistical analyses (SLAs, KPIs, RCAs, …) and moderate meetings with them on regular basis to review the service performance (identify “pain areas” and agree on service improvement plans) as a responsibility from the NW Integrator role Lead weekly & monthly service review meetings with customer in order to review the T-Systems operation performance, service improvements, incidents, problems, changes, RCAs, etc - Identify areas with potential to generate cost saving for company, services which could generate higher service value for customer, areas/services which should be replaced or cancelled - Identify opportunities to cross selling/upselling, add new services and increase revenues for T-Systems - Manage internal operation teams, out of where many NW services are currently delivered  Firewall, Proxy, VPNs, Secure Remote Access, … - as defines in internal agreements (OLAs) and match against contract The SDM is responsible for ensuring that the SLAs agreed in the contract match accordingly with OLA’s for the Operation teams to deliver in expected quality. The Customer’s contract (SLA) is subdivided into internal contracts (OLA’s) for all internal and external delivery units. This includes the dynamic planning, scheduling, and measurement of services, seeking continuously and proactively to improve those for the benefit of the Customer

•Participate in continuous quality improvement projects. •Ability to analyze Statistical Process Charts (SPC) and evaluate trends. •Attend SPC classes, perform bottle audits or studies, enters data into THE SPC data base, and print charts and prepares summaries as needed. •Work closely with Supervisor, Process Molding Technicians, and Utilities to achieve a quality product. •Audit rejected materials/customer returns and report findings. •Complete COA’s as required by customer.Decommission process overview

•Ensure the effective daily operation of the middleware environments for production, test and development applications. Responds to and resolves help center tickets and developer requests. Researches, and resolves performance and functional issues pertaining to middleware applications. Monitors the application systems for issues with disk space, CPU usage, memory or other issues that may impact the end-users or applications. •Install, upgrade, migrate and maintain middleware software, applications, and websites in development, test, and production environments. Perform routine maintenance, upgrades, configuration and administration and take corrective action to ensure applications are available, data is accurate, and configurations comply with defined standards. •Implement standard web services using Apache and Microsoft IIS. Plan, coordinate, and implement middleware infrastructure using Oracle Weblogic, Apache Tomcat, Red Hat JBoss•Collaborate with infrastructure teams, application development teams, testing and release teams to utilize and monitor system resources to implement new middleware environments. •Provide on call, 24x7 support for production middleware systems on a rotating basis. Participate in GEBS and PCSAM assessments. Implement corrective procedures to resolve production problems and minimize unplanned system outages. •Report to project and IS managers time estimates and progress for assigned tasks. •Implement and test high availability and disaster recovery strategies pertaining to middleware applications. •Maintain and test middleware backup and recovery procedures and scripts to insure system recoverability. Participate in periodic disaster recovery testing. •Maintain system documentation and architecture diagrams according to established standards. •Complete management reports, weekly time sheets, and status reports completely, accurately, and on time.

Kosice, Sloavakia

• Plan, design, stage, and configure wireless access points, switches, and controllers, and provide escalation for monitoring and ongoing maintenance of the network.• Provide technical support and consultation and ensures 24x7 operational support and maintenance.• Collaborate with other network engineering teams, BU Engineering teams, and service suppliers to ensure proper alignment on projects and network deliverable.• Resolve routine issues and develop wireless network solutions and configurations.• Participate on selected projects and work with external vendors and internally with other Operations teams, IT Architecture teams and different Business Units.