Daniel Hardiman Email and Phone Number

In my current role, I provide operational leadership in the central Florida region of 10 restaurants. As the area leader, I recruit and develop general managers and implement strategies to increase retention. I also oversee performance management, creating individual development plans for each management team member to facilitate growth. In addition, while controlling a $15M P&L I teach GMs to manage operations with an understanding of revenue, profit, and expense to maximize profitability. I also formulate and oversee the execution of strategies to improve efficiency. • Drive and manage aggressive recruiting strategy, utilizing local advertising, job boards, and in-store signage to mitigate impacts of industry-wide staffing shortages.• Equipped teams to optimize drive through operations, identifying weaknesses and maximizing potential to hit KPIs and improve customer service.• Transformed drive through operations for district that ranked amongst the organizations lowest to the top 4 in nation by instilling understanding of processes and focus on customer, by teaching staff to anticipate needs, and by requiring team to respond immediately to customers.• Teach staff to troubleshoot and complete basic repairs on many day-to-day pieces of restaurant equipment, utilizing technical knowledge and hands-on approach to facilitate and deliver training, maximizing repairs and maintenance budget and reducing repair costs by 60%+.

During this timeframe, I provided consulting services to franchise owners to optimize restaurant and drive through operations. I focused on improving profitability and streamlining workflows. I partnered with my clients to advise, coach, and train management and staff on strategies to meet KPIs. In addition, I assisted owners with replacing poor management teams with exceptional leaders. I specialized in maximizing drive thru efficiencies. In some cases the contract may extend to the development of an action plan to correct or steer employees toward the common goal of the organisation.

As the managing director and owner, I directed operations for 7 restaurants, leading a team of 230, including 21 direct reports. I sought opportunities to maximize profitability by ensuring consistently high-quality products while controlling costs and optimizing workflows to operate with a positive cashflow. In addition, I monitored ordering and inventory management. I recruited, hired, trained, and coached management teams to optimize operations and lead effectively. My P&L was $11M.I defined the company’s growth strategy, selecting sites for new locations, securing capital and financial resources, and overseeing new building design and construction for new stores. I coordinated the launch of new stores, establishing infrastructure to support operations, including teams and inventory. I also directed grand opening events, utilizing local advertising to gain visibility. Key Accomplishments:• Developed and implemented in-house food delivery and catering program, utilizing courier service to deliver goods.• Gained name recognition and attention in community by developing partnerships with Columbus’ NHL and minor league baseball teams.• Implemented policy to hire ex-offenders whenever possible, contributing to re-entry program that gained recognition from city, state, and federal entities: Received recognition from Mayor of Columbus for contribution to community; awarded Certificate for Exceptional Attainment by Ohio Senator Keith Faber; and invited to speak at White House to House Criminal Justice Committee to discuss re-entry program.• Utilized WOTC tax credits to reduce total labor costs by 2.5%; maximized federal bonding program to secure interests of business.• Cultivated managers from within organization, focusing on developing and promoting ex-offenders into exceptional leaders.• Established strategy for continued growth and sustainable profitability, opening 5 new stores within 24 months while maintaining positive cashflow and strong customer service.

While in this role, I oversaw operations, staffing, and training for 10 locations, hiring and putting teams in place to run new restaurants. I assisted in managing renovations, ensuring minimal downtime, and coordinated grand reopening events following renovations. As a team leader, I directed a team of 20 salaried managers. I also conducted audits of operations to ensure corporate compliance. Supervising operations, I monitored and audited scheduling, labor control, and food controls to maximize profitability. Finally, I led problem solving in collaboration with GMs, evaluating challenges and formulating solutions. Key Accomplishments:• Led restaurant to win national Always Fresh Award, ranking as top location out of 2,500 in operational excellence.• Equipped teams to consistently rank in top 3 for fastest drive through operations, measured against 2,500 stores nationally.