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Daniel Hardison is listed as Director, Global ProSupport Operations at Dell Technologies, a company with 270292 employees, based in Round Rock, Texas, United States. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Daniel Hardison.
Daniel Hardison previously worked as Senior Manager, Global ProSupport Operations at Dell Technologies and Consultant at Dell Technologies. Daniel Hardison holds Bachelor Of Science - Bs, Business Administration And Management, General from Columbia Southern University.
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AeroLeads found 1 current-domain work email signal for Daniel Hardison. Compare company email patterns before reaching out.
As the Director of Global ProSupport Operations at Dell Technologies, I lead the modernization and transformation of tech support services for a large organization. With over 5 years of experience in this role, I have successfully implemented numerous GEN AI projects to scale and modernize the future of tech support, leveraging my skills in coding languages, AI, and data analytics.I am passionate about developing and deploying automated reports and applications to streamline processes and expedite modernization initiatives. I also provide strategic leadership and direction to cross-functional teams, ensuring alignment with organizational goals and objectives. I utilize my financial acumen to optimize budget allocation and resource utilization for maximum efficiency and ROI. Additionally, I foster leadership development initiatives to empower team members and drive continuous improvement.
Listed skills include Process Improvement, Computer Hardware, Technical Support, Call Centers, and 10 others.
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A career timeline built from the work history available for this profile.
Austin, Texas, United States
Currently lead modernization and transformational efforts within a large organization, focusing on GEN AI projects to scale and modernize tech support.Developed and implemented numerous automated reports and applications to streamline processes and expedite modernization initiatives.Provided strategic leadership and direction to cross-functional teams.
Austin, Texas, United States
Led an organization of L2 resources to ensure alignment with business KPI goals and objectives.Implemented strategies to optimize team performance, productivity, and efficiency.Fostered a culture of continuous improvement, innovation, and accountability within the team.Monitored and evaluated team performance metrics, providing guidance and support to.
United States
Managed workforce management processes, including financial AOP, hiring plans review, and contact forecast accuracy assessment.Oversaw overall productivity governance to enhance operational efficiency and performance.Cultivated and managed relationships with contingent partners to ensure seamless collaboration and delivery of business.
Round Rock, Texas
Developed and implemented various automated reports to streamline data analysis processes.Created custom applications tailored to business needs, enhancing operational efficiency and decision-making.Collaborated with stakeholders to gather requirements and ensure deliverables met business objectives.We Provided ongoing support and maintenance for.
Greater Nashville Area, TN
Successfully lead Business Process Improvement initiatives within Dell region(s), business unit(s), or functional area(s) by deploying strategic transformational expertise through Business Process Improvement Systems and tools. Acts as the primary subject matter expert, presenting recommendations and progress reports to senior leadership. Provides.
Greater Nashville Area, TN
Responsible for the support of internal and external customers encountering problems using computer hardware, software, and peripherals. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, chat, or online. Establishes and maintains systems that provide solutions to customer questions and problems. Reports.
Greater Nashville Area, TN
Responsible for answering technical questions, customer escalation management, developing and coaching front line agents in order to achieve key business goals.Managing business action plans and delivering on key business initiatives, driving training compliance accountability for team members
Greater Nashville Area, TN
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary. Maintains direct contact with customers before and/or after the sale.
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
Karen Davidson
Colleague at Dell TechnologiesCroatia, Croatia
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GM
Gayle Mcspadyen
Colleague at Dell TechnologiesMotherwell, Scotland, United Kingdom, United Kingdom
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J.T. Whitehead
Colleague at Dell TechnologiesRaleigh, North Carolina, United States, United States
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Marcio Sequeira
Colleague at Dell TechnologiesGreater Porto Alegre, Brazil
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Jaleeluddin Mohammed
Colleague at Dell TechnologiesHyderabad, Telangana, India, India
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Sylwia Matuła
Colleague at Dell TechnologiesKwidzyń, Pomorskie, Poland, Poland
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Fatima Ouagaf
Colleague at Dell TechnologiesCasablanca-Settat, Morocco, Morocco
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NF
Nelson Fernandez
Colleague at Dell TechnologiesBengaluru, Karnataka, India, India
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AO
Adrian O'Donoghue
Colleague at Dell TechnologiesLimerick Metropolitan Area, Ireland
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PH
Pedro Hernando Fuentes Torres
Colleague at Dell TechnologiesBogota, D.C., Capital District, Colombia, Colombia
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Quick answers generated from the profile data available on this page.
Daniel Hardison works for Dell Technologies.
Daniel Hardison is listed as Director, Global ProSupport Operations at Dell Technologies.
AeroLeads has found 1 work email signal at @dell.com for Daniel Hardison at Dell Technologies.
Daniel Hardison is based in Round Rock, Texas, United States while working with Dell Technologies.
Daniel Hardison has worked for Dell Technologies.
Daniel Hardison's colleagues at Dell Technologies include Karen Davidson, Gayle Mcspadyen, J.T. Whitehead, Marcio Sequeira, and Jaleeluddin Mohammed.
You can use AeroLeads to view verified contact signals for Daniel Hardison at Dell Technologies, including work email, phone, and LinkedIn data when available.
Daniel Hardison holds Bachelor Of Science - Bs, Business Administration And Management, General from Columbia Southern University.
Daniel Hardison is listed with skills including Process Improvement, Computer Hardware, Technical Support, Call Centers, Team Leadership, Project Management, Troubleshooting, and Cross Functional Team Leadership.
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