Daniel Hardison Email & Phone Number

Austin, Texas, United States

Currently lead modernization and transformational efforts within a large organization, focusing on GEN AI projects to scale and modernize tech support.Developed and implemented numerous automated reports and applications to streamline processes and expedite modernization initiatives.Provided strategic leadership and direction to cross-functional teams, ensuring alignment with organizational goals and objectives.Utilized financial acumen to optimize budget allocation and resource utilization for maximum efficiency and ROI.Fostered leadership development initiatives to empower team members and drive continuous improvement.

Austin, Texas, United States

Led an organization of L2 resources to ensure alignment with business KPI goals and objectives.Implemented strategies to optimize team performance, productivity, and efficiency.Fostered a culture of continuous improvement, innovation, and accountability within the team.Monitored and evaluated team performance metrics, providing guidance and support to ensure targets were met or exceeded.

United States

Managed workforce management processes, including financial AOP, hiring plans review, and contact forecast accuracy assessment.Oversaw overall productivity governance to enhance operational efficiency and performance.Cultivated and managed relationships with contingent partners to ensure seamless collaboration and delivery of business objectives.Collaborated with cross-functional teams to identify opportunities for process improvement and implemented strategies to optimize workforce performance

Round Rock, Texas

Developed and implemented various automated reports to streamline data analysis processes.Created custom applications tailored to business needs, enhancing operational efficiency and decision-making.Collaborated with stakeholders to gather requirements and ensure deliverables met business objectives.We Provided ongoing support and maintenance for implemented solutions, troubleshooting issues and implementing updates as needed

Greater Nashville Area, Tn

Successfully lead Business Process Improvement initiatives within Dell region(s), business unit(s), or functional area(s) by deploying strategic transformational expertise through Business Process Improvement Systems and tools. Acts as the primary subject matter expert, presenting recommendations and progress reports to senior leadership. Provides mentoring, coaching, and project management leadership to global team members. Facilitates the timely and cost-effective completion of strategic projects and business improvement opportunities, guiding leadership and customers through constructive long-term change implementation.

Greater Nashville Area, Tn

Responsible for the support of internal and external customers encountering problems using computer hardware, software, and peripherals. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, chat, or online. Establishes and maintains systems that provide solutions to customer questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Analyzes and responds to operational, productivity, and/or customer satisfaction data.

Greater Nashville Area, Tn

Responsible for answering technical questions, customer escalation management, developing and coaching front line agents in order to achieve key business goals.Managing business action plans and delivering on key business initiatives, driving training compliance accountability for team members

Greater Nashville Area, Tn

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary. Maintains direct contact with customers before and/or after the sale.

Bachelor Of Science - Bs, Business Administration And Management, General

High School Diploma