Daniel Hardison Email and Phone Number
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As the Director of Global ProSupport Operations at Dell Technologies, I lead the modernization and transformation of tech support services for a large organization. With over 5 years of experience in this role, I have successfully implemented numerous GEN AI projects to scale and modernize the future of tech support, leveraging my skills in coding languages, AI, and data analytics.I am passionate about developing and deploying automated reports and applications to streamline processes and expedite modernization initiatives. I also provide strategic leadership and direction to cross-functional teams, ensuring alignment with organizational goals and objectives. I utilize my financial acumen to optimize budget allocation and resource utilization for maximum efficiency and ROI. Additionally, I foster leadership development initiatives to empower team members and drive continuous improvement.
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Director, Global Prosupport OperationsDell Technologies Mar 2023 - PresentAustin, Texas, United StatesCurrently lead modernization and transformational efforts within a large organization, focusing on GEN AI projects to scale and modernize tech support.Developed and implemented numerous automated reports and applications to streamline processes and expedite modernization initiatives.Provided strategic leadership and direction to cross-functional teams, ensuring alignment with organizational goals and objectives.Utilized financial acumen to optimize budget allocation and resource utilization for maximum efficiency and ROI.Fostered leadership development initiatives to empower team members and drive continuous improvement.
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Senior Manager, Global Prosupport OperationsDell Technologies Feb 2022 - Mar 2023Austin, Texas, United StatesLed an organization of L2 resources to ensure alignment with business KPI goals and objectives.Implemented strategies to optimize team performance, productivity, and efficiency.Fostered a culture of continuous improvement, innovation, and accountability within the team.Monitored and evaluated team performance metrics, providing guidance and support to ensure targets were met or exceeded.
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ConsultantDell Technologies Oct 2018 - Feb 2022United StatesManaged workforce management processes, including financial AOP, hiring plans review, and contact forecast accuracy assessment.Oversaw overall productivity governance to enhance operational efficiency and performance.Cultivated and managed relationships with contingent partners to ensure seamless collaboration and delivery of business objectives.Collaborated with cross-functional teams to identify opportunities for process improvement and implemented strategies to optimize workforce performance
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Senior Project ManagerDell Technologies May 2017 - Oct 2018Round Rock, TexasDeveloped and implemented various automated reports to streamline data analysis processes.Created custom applications tailored to business needs, enhancing operational efficiency and decision-making.Collaborated with stakeholders to gather requirements and ensure deliverables met business objectives.We Provided ongoing support and maintenance for implemented solutions, troubleshooting issues and implementing updates as needed
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Project ManagerDell Technologies Jun 2014 - May 2017Greater Nashville Area, TnSuccessfully lead Business Process Improvement initiatives within Dell region(s), business unit(s), or functional area(s) by deploying strategic transformational expertise through Business Process Improvement Systems and tools. Acts as the primary subject matter expert, presenting recommendations and progress reports to senior leadership. Provides mentoring, coaching, and project management leadership to global team members. Facilitates the timely and cost-effective completion of strategic projects and business improvement opportunities, guiding leadership and customers through constructive long-term change implementation.
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Technical Support ManagerDell Technologies Jun 2013 - Jun 2014Greater Nashville Area, TnResponsible for the support of internal and external customers encountering problems using computer hardware, software, and peripherals. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, chat, or online. Establishes and maintains systems that provide solutions to customer questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Analyzes and responds to operational, productivity, and/or customer satisfaction data.
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Quality Team LeadDell Technologies Dec 2010 - Jun 2013Greater Nashville Area, TnResponsible for answering technical questions, customer escalation management, developing and coaching front line agents in order to achieve key business goals.Managing business action plans and delivering on key business initiatives, driving training compliance accountability for team members
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Technical Support SpecialistDell Technologies Oct 2006 - Dec 2010Greater Nashville Area, TnResponsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary. Maintains direct contact with customers before and/or after the sale.
Daniel Hardison Skills
Daniel Hardison Education Details
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Business Administration And Management, General -
Family Christian AcademyHigh School Diploma
Frequently Asked Questions about Daniel Hardison
What company does Daniel Hardison work for?
Daniel Hardison works for Dell Technologies
What is Daniel Hardison's role at the current company?
Daniel Hardison's current role is Director @ Dell Technologies | Contact Center Management, Power Platform, GenAI, Data Analytics.
What is Daniel Hardison's email address?
Daniel Hardison's email address is da****@****ell.com
What schools did Daniel Hardison attend?
Daniel Hardison attended Columbia Southern University, Family Christian Academy.
What are some of Daniel Hardison's interests?
Daniel Hardison has interest in Health, Children, Economic Empowerment.
What skills is Daniel Hardison known for?
Daniel Hardison has skills like Process Improvement, Computer Hardware, Technical Support, Call Centers, Team Leadership, Project Management, Troubleshooting, Cross Functional Team Leadership, Windows Xp, Windows 7, Vendor Management, Management.
Who are Daniel Hardison's colleagues?
Daniel Hardison's colleagues are Rajshekar Ravichandran, J.t. Whitehead, David Giles, Chloe Rice, Sanjeev Korwar, Nidhi Tripathi, Elizabeth Thomas.
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Daniel Hardison
Non Destructive Test Examiner And Engineering Branch Head At Norfolk Naval ShipyardChesapeake, Va -
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