Daniel Harkin Email & Phone Number

Bangor, Northern Ireland, United Kingdom

Leeds, England, United Kingdom

• Manage the transmission of live sports streams and scheduled playout of non-live content• Communicate and log any playlist issues related to planning, ad ops, and scheduling • Pre-empt all possible faults and have a resolution plan ready to minimize on-air impact• Update presentation guides with new changes to TX workflow: bugs, stings, sponsors, etc.

County Dublin, Ireland

• Thoroughly reviewed timecodes and metadata of live TV channel playlists prior to airing• Monitored multiple live sports broadcasts simultaneously in accordance to running orders• Recorded and logged live games and other programmes for first airing and repeat airings• Performed QC reviews of programmes for any missed instances of breakup or audio loss

County Dublin, Ireland

I was the host of Sporting Choice, a programme focusing on minority sports headlines, teams and tournaments. The programme aired every Friday evening on 103.2 Dublin City FM from 19:30 to 20:00 Irish Time.• Wrote and produced a weekly sports news programme for a community radio station• Created and maintained backup recordings of previously aired programmes • Prepared text for online publishing of programme on the website and social media• Scheduled and arranged phone… Show more I was the host of Sporting Choice, a programme focusing on minority sports headlines, teams and tournaments. The programme aired every Friday evening on 103.2 Dublin City FM from 19:30 to 20:00 Irish Time.• Wrote and produced a weekly sports news programme for a community radio station• Created and maintained backup recordings of previously aired programmes • Prepared text for online publishing of programme on the website and social media• Scheduled and arranged phone interviews with athletes, coaches and administrators• Engineered live radio programmes in studio booth and monitored sound levels• Communicated any special requests or queries to station staff when necessary Show less

County Dublin, Ireland

• Acted as a point of contact to provide technical support and address software queries • Developed customer relationships through frequent phone and email correspondence• Prioritised customers according to workload to help meet learning course deadlines• Liaised with sales, marketing and support teams to assist with tasks when necessary• Proactively identified potential issues with learning courses and found creative solutionsKey achievement:Produced two… Show more • Acted as a point of contact to provide technical support and address software queries • Developed customer relationships through frequent phone and email correspondence• Prioritised customers according to workload to help meet learning course deadlines• Liaised with sales, marketing and support teams to assist with tasks when necessary• Proactively identified potential issues with learning courses and found creative solutionsKey achievement:Produced two instructional walkthrough videos to explain specific platform functionalities Show less

San Francisco, Ca

• Prepared and cooked food according to health and safety standards as trained accordingly• Thoroughly inspected and cleaned truck to meet health, safety, and hygiene standards • Supported management with the collection of freshly delivered crab and lobster from airport• Assisted head chef with tasks as needed including driving the food truck on occasion• Sampled and analysed finished soups and rolls following preparation for quality assurance • Communicated with… Show more • Prepared and cooked food according to health and safety standards as trained accordingly• Thoroughly inspected and cleaned truck to meet health, safety, and hygiene standards • Supported management with the collection of freshly delivered crab and lobster from airport• Assisted head chef with tasks as needed including driving the food truck on occasion• Sampled and analysed finished soups and rolls following preparation for quality assurance • Communicated with customers to seek feedback on food product presentation and quality Show less

San Francisco Bay Area

• Created, updated and project managed live and on-demand streaming media webcasts• Addressed customer queries via phone and email regarding functionality and page design• Provided assistance with slide formatting and design in Microsoft PowerPoint• Kept all stakeholders up to date throughout the project timeline: before, during, after live event• Ensured external facing customer page content and scheduling details were always correct• Used the Salesforce platform for… Show more • Created, updated and project managed live and on-demand streaming media webcasts• Addressed customer queries via phone and email regarding functionality and page design• Provided assistance with slide formatting and design in Microsoft PowerPoint• Kept all stakeholders up to date throughout the project timeline: before, during, after live event• Ensured external facing customer page content and scheduling details were always correct• Used the Salesforce platform for general administration, custom reporting, billing and invoicing• Informed customers of new website features and changes to existing administrative processes• Helped construct promotional content: reminder emails, calendar invites, custom URLs, etc.Key achievements: Successfully managed and executed dozens of live streaming audio and video webcasts for high profile clients each week.Provided clear and concise communication when explaining webcast technologies, issues and resolutions to customers via phone, email and screen share.Onboarded new clients to the ON24 Elite platform to produce live or pre-recorded webcasts. Show less

San Francisco Bay Area

• Led platform training sessions with customers over the phone and via screen share• Developed strong customer service and relationship skills in this role• Created documentation on internal administrative procedures for high volume customers• Produced custom reports in Excel such as webcast attendance and average viewing time• Performed administrative tasks: processing work orders, data input, HTML page edits• Reached out to third-party providers to order transcripts… Show more • Led platform training sessions with customers over the phone and via screen share• Developed strong customer service and relationship skills in this role• Created documentation on internal administrative procedures for high volume customers• Produced custom reports in Excel such as webcast attendance and average viewing time• Performed administrative tasks: processing work orders, data input, HTML page edits• Reached out to third-party providers to order transcripts and book conference bridges• Updated a database of completed and upcoming customer webcasts in Microsoft Access• Prepared Word documents of internal administrative processes for high volume customersKey achievements: Monitored high profile webcasts to ensure the smooth transmission of the feed.Provided training and assistance to Spanish speaking customers.Promoted to the webcast manager role. Show less

Davis, California

• Managed the release of vinyl recordings of local Davis and Sacramento, California music artists• Kept an inventory of remaining records available for sale and distribution• Ordered and purchased new materials such as record pressings, LP jackets, sleeves, etc. • Created content to promote upcoming record releases both online and in music shops• Met with General Manager on a weekly basis to review sales income and expenses incurred• Liaised with other staff to… Show more • Managed the release of vinyl recordings of local Davis and Sacramento, California music artists• Kept an inventory of remaining records available for sale and distribution• Ordered and purchased new materials such as record pressings, LP jackets, sleeves, etc. • Created content to promote upcoming record releases both online and in music shops• Met with General Manager on a weekly basis to review sales income and expenses incurred• Liaised with other staff to promote concerts held by label artists and help boost record sales• Assisted staff with annual spring fundraiser and assembled gift packages to be given to donors Show less

Davis, California

• Reviewed applications submitted by general staff looking to host music programmes • Held meetings with individual DJs to discuss issues and concerns with programme content• Sorted and reviewed incoming post and emails regarding substitute requests and other queries• Dealt efficiently with incoming visitors to the radio station and telephone calls received• Maintained a filing cabinet of materials for radio station staff and their programmes • Assisted the General… Show more • Reviewed applications submitted by general staff looking to host music programmes • Held meetings with individual DJs to discuss issues and concerns with programme content• Sorted and reviewed incoming post and emails regarding substitute requests and other queries• Dealt efficiently with incoming visitors to the radio station and telephone calls received• Maintained a filing cabinet of materials for radio station staff and their programmes • Assisted the General Manager with day to day tasks of running the station• Wrote down minutes taken at General Staff meetings to be distributed to all station staff• Produced correspondence, reports and other documents regarding station rules and by-laws Show less