Daniel Harland Email & Phone Number

• Key roles and responsibilities:
• Organisation-wide Jira administration and support
• Plug-In and platform assessments
• Creation and delivery of Jira training

• Key roles and responsibilities:
• First/Second line support for a range of both hardware and software
• Monitor and report on Helpdesk OKRs, feeding into the IT team as a whole
• Atlassian Administration - Jira/Confluence Cloud
• Creation/management of OS Images using OS Deployer

Cambridge, England, United Kingdom

• Key roles and responsibilities:
• Manage hardware asset database, assign machines for starters/upgrades
• Allocation/auditing of software licenses for new starters
• Liase with stakeholders around the company to make sure hardware needs are met
• Assign out work and manage team of Deployment Engineers
• Work closely with Recruitment to ensure we are on top of/meeting starter targets each week

Cambridge, United Kingdom

• Key roles and responsibilities:
• Atlassian administration – Jira & Confluence
• OneLan Content Management System
• First line support
• Application deployment
• Manage Active Directory Tree

Bachelor Of Science - Bsc, Computer Networks, Upper Second Class With Honours (2:1)

Example of modules studied: • Individual Project: Unattended Installation Development • Network Design • Network Operations and Management.

Btec Level 3 Extended Diploma In It, It, Disinction, Merit, Merit (Dmm)

Example of modules studied: • Procedural Programming (Python) • Database Design • Cisco Exploration: Network Fundamentals • Cisco.