Daniel Harland Email & Phone Number

Key roles and responsibilities:• Organisation-wide Jira administration and support• Plug-In and platform assessments• Creation and delivery of Jira training

Key roles and responsibilities:• First/Second line support for a range of both hardware and software• Monitor and report on Helpdesk OKRs, feeding into the IT team as a whole• Atlassian Administration - Jira/Confluence Cloud• Creation/management of OS Images using OS Deployer

Cambridge, England, United Kingdom

Key roles and responsibilities:• Manage hardware asset database, assign machines for starters/upgrades• Allocation/auditing of software licenses for new starters• Liase with stakeholders around the company to make sure hardware needs are met• Assign out work and manage team of Deployment Engineers• Work closely with Recruitment to ensure we are on top of/meeting starter targets each week• Creation and testing of new OS images, keeping up with changing hardware• Occasional Third Line Support in my areas of expertise

Cambridge, United Kingdom

Key roles and responsibilities:• Atlassian administration – Jira & Confluence• OneLan Content Management System• First line support• Application deployment• Manage Active Directory Tree• Manage software & hardware databases• Liaise with external manufacturer support where required

Bachelor Of Science - Bsc, Computer Networks, Upper Second Class With Honours (2:1)

Example of modules studied: • Individual Project: Unattended Installation Development • Network Design • Network Operations and Management.

Btec Level 3 Extended Diploma In It, It, Disinction, Merit, Merit (Dmm)

Example of modules studied: • Procedural Programming (Python) • Database Design • Cisco Exploration: Network Fundamentals • Cisco.