Daniel Harris Email & Phone Number

Halesowen, Gb

Birmingham, England, United Kingdom

As a Customer Experience Executive my primary duties include:- Acting as a first point of contact for all incoming customer enquiries.- Assuming responsibility for client relations.- Answering all customer queries and issues in a timely manner.- Working closely with the Operations team to chase orders.- Delivering a customer-centric experience.- Manage returns and credits.- Communicating issues and escalate when necessary.-… Show more As a Customer Experience Executive my primary duties include:- Acting as a first point of contact for all incoming customer enquiries.- Assuming responsibility for client relations.- Answering all customer queries and issues in a timely manner.- Working closely with the Operations team to chase orders.- Delivering a customer-centric experience.- Manage returns and credits.- Communicating issues and escalate when necessary.- Consistently provide exemplary service to all clients.- Actively improving current processes to improve efficiency.- Providing ad hoc support to the team and wider business. Show less

Stourbridge, England, United Kingdom

As a Service Advisor I was responsible for managing a daily workload of customers who had booked vehicles in with us in order to carry out annual services, MOT’s, warranty repairs & bodywork/cosmetic repairs (through our Mercedes-Benz approved bodyshop). In addition to my primary duties, my other responsibilities included: - Welcoming customers as they arrive in the Service Department, to quickly understand the reason for their visit. - Checking in customers vehicles on… Show more As a Service Advisor I was responsible for managing a daily workload of customers who had booked vehicles in with us in order to carry out annual services, MOT’s, warranty repairs & bodywork/cosmetic repairs (through our Mercedes-Benz approved bodyshop). In addition to my primary duties, my other responsibilities included: - Welcoming customers as they arrive in the Service Department, to quickly understand the reason for their visit. - Checking in customers vehicles on arrival, and understanding the required completion time with customer. - Quoting customers for annual services, MOT’s & general repair work. - Invoicing completed servicing and warranty work. - Liaising with the Workshop Controller in order to advise private customers, fleet managers and vehicle leasing companies of vehicle progression through the workshop. - Keeping accurate records of customer details, all work carried out on a customers vehicle & any other required paperwork in line with GDPR guidelines. Show less

Wolverhampton, England, United Kingdom

As a Service Advisor (Van) I was responsible for booking in & managing a daily workload of customers who had booked vehicles in with us in order to carry out annual services, MOT’s, warranty repairs & bodywork/cosmetic repairs (through our Mercedes-Benz Commercial approved bodyshop). In addition to my primary duties, my other responsibilities included: - Welcoming customers as they arrive in the Service Department, to quickly understand the reason for their visit. -… Show more As a Service Advisor (Van) I was responsible for booking in & managing a daily workload of customers who had booked vehicles in with us in order to carry out annual services, MOT’s, warranty repairs & bodywork/cosmetic repairs (through our Mercedes-Benz Commercial approved bodyshop). In addition to my primary duties, my other responsibilities included: - Welcoming customers as they arrive in the Service Department, to quickly understand the reason for their visit. - Checking in customers vehicles on arrival, and understanding the required completion time with customer. - Quoting customers for annual services, MOT’s & general repair work. - Liaising with the Workshop Controller in order to advise private customers, fleet managers and vehicle leasing companies of vehicle progression through the workshop. - Keeping accurate records of customer details, all work carried out on a customers vehicle & any other required paperwork in line with GDPR guidelines. Show less

Dordon, England, United Kingdom

As a Delivery Driver/Customer Service Team Member (CSTM), I was responsible for completing the safe and timely delivery of customer orders. In addition to my primary delivery duties, my other duties included:- Informing customers of any changes to their orders (substitutions or missing items).- Deducting any unwanted or damaged items from the customers order.- Carrying out customer age-related ID checks (when required) for age restricted products, as part of the… Show more As a Delivery Driver/Customer Service Team Member (CSTM), I was responsible for completing the safe and timely delivery of customer orders. In addition to my primary delivery duties, my other duties included:- Informing customers of any changes to their orders (substitutions or missing items).- Deducting any unwanted or damaged items from the customers order.- Carrying out customer age-related ID checks (when required) for age restricted products, as part of the Challenge 25 process.- Carrying out detailed vehicle checks at the beginning of every shift, prior to leaving depot.- Reporting any vehicle defects or returned items to a Marshal, on my return to depot at the end of my shift. Show less

Birmingham, England, United Kingdom

As a Brand Ambassador and as a Jaguar Land Rover “fan” I was responsible for providing our customers with an expert level knowledge on all Jaguar Land Rover products and the associated technology to delivery an outstanding and engaging customer experience throughout the whole customer journey. This objective was achieved by:- Educating customers on the Jardine+ digital platform and actively encouraging account generation by providing customers with the right amount of product… Show more As a Brand Ambassador and as a Jaguar Land Rover “fan” I was responsible for providing our customers with an expert level knowledge on all Jaguar Land Rover products and the associated technology to delivery an outstanding and engaging customer experience throughout the whole customer journey. This objective was achieved by:- Educating customers on the Jardine+ digital platform and actively encouraging account generation by providing customers with the right amount of product information to give them an expert insight of Jaguar Land Rover products.- Assisting and energising the customer experience from the initial enquiry to the handover of their very own Land Rover, through providing an unrivaled product expert experience and guiding customers through the self-service Jardine+ digital platform process in a friendly and pressure free environment.My other duties & responsibilities included:- Using my energy and passion for the Jaguar Land Rover brand/product to gain customer interest and trust, seeking out every opportunity to talk about and demonstrate the capability of the Land Rover product and there various features to the customer.- Working closely with the Sales Team to ensure that customers do not just receive a test drive; they truly experience the Land Rover product and its capabilities through my product expertise.- To successfully complete all Jaguar Land Rover e-learning training courses and to further develop a thirst for knowledge on the products/brand and of course competitor product developments within the automotive industry.- Be at the cutting edge of Jaguar Land Rover product knowledge and to be the first to know of any product announcements, actively participating in all product launches and to support ride and drive events throughout the year.- Providing customers with a memorable handover experience, that is tailored to each individual customer and captures their excitement. Show less

Birmingham, West Midlands, United Kingdom

As an Aftersales Advisor I was responsible for booking in & managing a daily workload of customers who had vehicles booked in with us in order to carry out annual services, MOT’s, warranty repairs & bodywork/cosmetic repairs (through our JLR approved bodyshop).In addition to my contractual duties I also provided daily assistance to our external Interactive Marketing providers & carried out compliance checks in preparation for our annual compliance audits.My duties &… Show more As an Aftersales Advisor I was responsible for booking in & managing a daily workload of customers who had vehicles booked in with us in order to carry out annual services, MOT’s, warranty repairs & bodywork/cosmetic repairs (through our JLR approved bodyshop).In addition to my contractual duties I also provided daily assistance to our external Interactive Marketing providers & carried out compliance checks in preparation for our annual compliance audits.My duties & responsibilities included:- Welcoming customers as they arrive within the Service Department & offering them refreshments.- Moving customers vehicles (on & off site), safely & in good time.- Supporting the drivers team with daily collections & deliveries (when required).- Quoting customers for annual services, MOT’s & general repair work.- Organising customer loan vehicles & RAF (Roadside Assistance Fleet) vehicle’s in the event of a customer who has a broken down vehicle. RAF vehicles are provided through Land Rover Roadside Assistance in partnership with the AA.- Keeping accurate records of customer details, all work carried out on a customers vehicle & any other required paperwork in line with GDPR guidelines. Show less

West Bromwich

As an Ambulance Care Assistant (ACA) I was responsible for transferring non-emergency patients to and from a range of different/specialist health or social care settings, including hospitals for pre-arranged appointments. I carried out these duties on-board a single crewed PTS (Patient Transport Service) car or on-board a dual-crewed ambulance with another qualified ACA working alongside me. My duties as an ACA included:- Helping patients out of their home and into the… Show more As an Ambulance Care Assistant (ACA) I was responsible for transferring non-emergency patients to and from a range of different/specialist health or social care settings, including hospitals for pre-arranged appointments. I carried out these duties on-board a single crewed PTS (Patient Transport Service) car or on-board a dual-crewed ambulance with another qualified ACA working alongside me. My duties as an ACA included:- Helping patients out of their home and into the ambulance (which may involve some lifting).- Transporting patients safely, comfortably and in good time to their appointment.- Returning the patient home and making sure they are settled in before leaving.- Carrying out routine care of ambulance equipment and daily vehicle checks.- Keeping accurate records of journeys. Show less

Wednesbury - West Midlands

As a Tram Driver/Conductor or Customer Service Representative (D/CSR) I was responsible for safely operating a tram while carrying passengers and staff between Wolverhampton and Birmingham. I was dual qualified as a Tram Driver and Conductor so I could carry out both roles individually, depending on service and staffing level requirement's.In addition I was responsible for completing incident report forms in the event of an incident, whether an incident has involved a member of staff or… Show more As a Tram Driver/Conductor or Customer Service Representative (D/CSR) I was responsible for safely operating a tram while carrying passengers and staff between Wolverhampton and Birmingham. I was dual qualified as a Tram Driver and Conductor so I could carry out both roles individually, depending on service and staffing level requirement's.In addition I was responsible for completing incident report forms in the event of an incident, whether an incident has involved a member of staff or a customer. Show less

Wednesbury - West Midlands

As a Tram Conductor/Customer Service Representative (CSR) I was responsible for issuing and inspecting tickets and passes, providing information about metro services to customers such as tram timetables, ticket and metro travel pass prices and general public transport information on a local scale.I was responsible for completing incident report forms in the event of an incident, whether an incident has involved a member of staff or a customer. As I held a valid First Aid at Work (FAW)… Show more As a Tram Conductor/Customer Service Representative (CSR) I was responsible for issuing and inspecting tickets and passes, providing information about metro services to customers such as tram timetables, ticket and metro travel pass prices and general public transport information on a local scale.I was responsible for completing incident report forms in the event of an incident, whether an incident has involved a member of staff or a customer. As I held a valid First Aid at Work (FAW) certificate I was one of many registered first aiders available to both staff and customers when on duty. Show less

Birmingham - West Midlands

In my clinical role as an Emergency Transport Attendant (ETA) I provided a high standard of emergency care as one half of an emergency ambulance crew. I primarily provided event cover at a range of event's supported by St John Ambulance.I was qualified to assess and treat a range of different general medical illness and traumatic injuries. Additionally I provided emergency transport to the most appropriate hospital for my patient.I also supported our Ambulance Services Team in… Show more In my clinical role as an Emergency Transport Attendant (ETA) I provided a high standard of emergency care as one half of an emergency ambulance crew. I primarily provided event cover at a range of event's supported by St John Ambulance.I was qualified to assess and treat a range of different general medical illness and traumatic injuries. Additionally I provided emergency transport to the most appropriate hospital for my patient.I also supported our Ambulance Services Team in our Central District when required. St John Ambulance Ambulance Services Teams in the West Midlands Region were contracted to provide ambulance crews to support West Midlands Ambulance Service NHS Foundation Trust (WMAS) on a daily basis. Show less

Halesowen - West Midlands

My responsibilities as an Assistant Unit Manager included managing operation’s, training and delivering awareness sessions on behalf of 15-20 members at local level.I was also responsible for representing my local unit at Area Meeting's, where upcoming event's, training opportunities and fundraising activities would be discussed.I stepped down from my role in May 2012 due to commitments to University studies after eight months in the role.

Stourbridge - West Midlands

As a Fresh Food Stock Controller my responsibilities included achieving better waste routines on all fresh food departments, investigating fresh food overstock and gap scanning.I also played a vital role when our store undertakes it's annual Modern Stock Take (MST), an event which was vital to identifying our total losses in stock as a store over a set period of time.After undertaking an internal First Aid at Work (FAW) Course, I became one of my stores nominated First Aiders.

Halesowen - West Midlands

While studying as a full time student at Halesowen College I was selected to become one of twenty Student Ambassadors. I was selected for the job based on my academic achievements, commitment and hard work shown at Halesowen College as a student.As a Student Ambassador I represented the college both internally and externally. As well as completing visits to a number of secondary schools in the local area, I promoted the college at both Open Days in November 2010 and January 2011.

Foundation Degree (Fdsc), Pre-Hospital, Unscheduled & Emergency Care (Uncompleted)

Further Education

Secondary Education