Daniel Harris Email & Phone Number

London

Southgate, London

London, United Kingdom

Bibby – Recent: Covering as Team Lead in the absence of the main team leader(s).Assisting with reporting and recording of team and individual workloads.Quality monitoring of work for the team and individuals.Liaising with the Service Desk Manager regarding all aspects of team management.Liaising and responding to the client’s Internal IT personnel.Training new members of staff on practices and procedures.Creating, updating and enforcing procedures to be adhered to.This, as well as maintaining my usual 1st and 2nd line duties where required:Taking calls and logging tickets with initial trouble-shooting and analysis, if time avails I would resolve the ticket to 2nd Line level.Helping to log tickets from the mailbox, resolving and contacting customers where required.

Bromley, United Kingdom

> Extensive use of Citrix Applications/Citrix programme neighbourhood set up and configuration > Use of MS Exchange, and creating mail boxes and distribution groups > Using applications such as: Active Directory, SCCM 2007 & 2012, Exchange Management Console and Citrix Management Console > Use of In-house software: PIMS, Winpath, Gym Manager, Bars, Open Accounts, Spinal Mouse, Nerve Express, PACS, Insight, PGP Encryption, Datix, VI1 and Upload, Barclays PDQ/Online Business Banking, TM2, Samba. > Ms office 2003/2007/2010 > Using and supporting Windows XP/7/8.1/Windows server 2008/2012 > Providing remote support for desktops, printers, scanners and faxes. > Liaising and assisting Field Engineers on client sites > Following security admin and information security processes > Resolving 1st and 2nd line incidents> Effective ticket management and tracking using the BMC Remedy ticket logging system, as well as following internal standards for assigning and categorising tickets to correct standards

Bromley

Overseeing the Repairs department and covering the manager's absence for the entire Logistics department, covering Loans and Parts departments also. Sourcing parts for replacement, loan or repair for all IT equipment, arranging shipments, confirming deliveries etc., liaising with engineers and end users. Running reports and ensuring standards to ISO 20,000 and meeting SLA's contractually agreed with customers.

Team Leading, Diploma Level 4

Business Administration And Management, General, Diploma Level 4