Daniel Harten Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Acted as the main port of call for all IT issues for a workforce of 100+ users. Leader and decision maker for the setup of new processes, optimisation of infrastructure and resolution of issues including:• Sustain an environment of 100+ Desktop/Laptop computers (Windows 7, Windows 10, MacOS), 100+ mobile phones (Android/iOS) and a Hyper-V installation.• Support a user base of around 100 users through a combination of Active Directory, Office 365, Avaya Phone System, and Azure AD installations. • Building and deploying new PC’s for all users, as well as building a WDS server for deploying images to desktops and utilising Autopilot and Intune as an MDM for laptops• Evaluate and roll out software for users to increase the efficiency of work, including; Skype for business, Teams, OneDrive and a system for monitoring and restricting the use of mobile data.• Deployed a new Asset Tracking system, taking a full inventory of previously untracked assets and tagging all new purchases, in total over 200 pieces of equipment. Also doubling as a resource request and booking system for wider use in the company.• Deploying Laptops to users using Autopilot and managing them using a mix of Azure AD and Intune.Also Responsible for managing a team of interns responsible for reception and office management, including equipment ordering and dealing with contractors and suppliers.

London, United Kingdom

Assisted the 1.000,000+ user base with all kinds of queries about the secureemail systems and computer/mobile device issues, routinely solving over150 tickets a day both on the phone and using Zendesk.● This also included guiding the users through Exchange configuration,installing connectors and certificates and in-depth Exchangetroubleshooting.● Co-operated with the Dev and QA teams in the testing and launch of a newSecure email platform, serving over 250,000 users nationally in the legaland justice communities, with over 10,000 emails sent daily.● Creating and Manage VMs on Hyper-V and VMware ESXi.● Assisted with migrating the internal user base of from Trillian to Skype forBusiness and administering this service for users, including creating a PDFguide for users to follow, and running workshops.● Setting up new starters, including; imaging laptops, installing peripherals,creating accounts (Office 365, Avaya, Zendesk etc.) and deploying softwareand assigning rights via GPO. This also extended to troubleshooting anyissues they had, e.g. resetting passwords and installing hotfixes/updates.● Gained experience in managing a network of over 200 users and gainunderstanding of Networking Protocols like TCP/IP, DHCP and DNS. Aswell as maintaining the internal network hardware.Within one year in this role I was tasked with assisting new starters/apprentices andbeing the first port of call for any assistance they may need.

London, United Kingdom