Daniel Hartnett Email & Phone Number

-Providing support for clients Nationally and Domestically- Review client issues and errors within the ION Analytics Software - Reproduce client errors and behaviors in testing environments - Serve as a liaison between, Product, Engineering, and Development to further investigate issues or errors clients are experiencing - Report Bugs to the Development Team using different reporting tools like Jira after we Investigate behaviors, errors and issues within the software - Create backend SQL reports with tools like Power Bi to report on client usage and data and report these findings to Account Directors and Product Managers- Create client organizations with permissioned access to certain ION Analytics product features through backend admin tools - Pull back-end server logs using different server tools like Splunk to create user audits - Set-up and Create client notifications so clients stay up to date on Mergers and Acquisitions - Assists in looking over 5 different products within ION Analytics - Assist in client engagement, contracts, and organization information with tools like Salesforce- Create user profiles with permissioned access based on the organization software agreement with ION Analytics

United States

- Responsible for providing support for clients Nationally and Domestically- Review client issues and errors within the Software - Talk with clients on Teams, Zoom calls and phone calls to gather additional information on requests - Reproduce client errors and behaviors in testing environments - Serve as a liaison between, Product, Engineering, and Development to further investigate issues or errors clients are experiencing - Report Bugs to the Development Team using different reporting tools like Jira after Client Care Investigates behaviors, errors and issues within the software - Help clients run reports within the backstop software- Serve on a rotational on call schedule on weekends to provide additional support to clients- Pull back-end server logs using different server tools like Splunk to further investigate client issues, errors and behaviors

United States

Responsible for providing support to our sales representatives in the Region.- Analysis of error codes in our billing system.- Responsible for Producing and Fixing Tickets for Invalid Addresses in our billing system.- Responsible for Building Addresses into our Billing System with a variety of tools.- Responsible for Chat Requests for Sales Reps and Customers.- Responsible for placing orders for Sales Representatives in the Central Division.- Application Management on billing system.- Responsible for Scheduling Tech Visits for Representatives and Customers.- Responsible for Account Research for customers to see if payments are up to date.- Responsible for Account Research for location Serviceability, and closing tickets.- Responsible for Developing and Producing Microsoft Teams hub for Nashville TN, and Schaumburg, IL Sales Operations Teams

- Responsible for providing support to our sales representatives in the Region. - Analysis of error codes in our billing system. - Responsible for placing orders for Sales Representatives in the region. - Application Management on billing system. - Responsible for Scheduling Tech Visits for Representatives and Customers. - Responsible for Account Research for customers to see if payments are up to date. - Responsible for Account Research for location Serviceability, and closing tickets. - Responsible for Developing and Producing Microsoft Teams hub for Nashville TN, and Schaumburg, IL Sales Operations Teams

In this position, I was required to do 8 office hours a week. I was also responsible for the staff of the First Year Area. With this position I was also required to hand in paper work for Resident Assistant Programs. I must first sign off on these programs and then pass them to the Resident Directors to further justify the program. I was also in charge when the Resident Director cannot not be. I helped run meetings, and Resident Assistant programs, and am considered a mentor to staff.

As a Peer Educating Resident Assistant, my responsibilities were to make sure no one on campus is doing anything they would regret in the future. Another responsibility was that if the campus needed help with anything I would always make myself available because if the person is a lot less frustrated when they came out of meeting with me that meant everything in the world to me to see some diverged down and a lot more peaceful than they were when they came in.

Downers Grove, Illinois

In this job I am responsible for making sure customers are being helped by any means necessary. In this position I am also responsible for fitting customers for golf equipment. The company I work for has many standards that need to be followed in order to make sure that the customer is taken care of in the max compatibility.

My biggest responsibility was to make sure people went out the door very happy and with a product in their hand's and to leave a big impression on the person so that they would come back to the store and buy more product. Customer Satisfaction was the biggest idea of my title that is what it comes down too.