▪ Assisted Executive Sales leadership with administrative tasks, product pricing research, and professional correspondence▪ Managed 50 customer service inquiries on the phone, in person, and via email, each day for both rental and purchasing business units; processed customer returns and replacements▪ Resolved customer complaints within 24 hours and inspected equipment, produced work orders for repair, and requisitions for replacement; escalated high-priority issues for resolution to upper management when appropriate▪ Partnered with Accounts Receivable Manager and created 150 invoices, an approximate value of $40,000 per day, using Business Visions Essentials and Excel spreadsheets; submitted to customers for processing and payment via email▪ Supported Senior Purchasing Agent with duties in his absence; managed product receipt, purchasing, and tracked inventory in Business Visions management software▪ Coordinated equipment rental agreements, product delivery logistics, and ensured superior customerexperience▪ Collaborated with warehouse management; controlled inventory levels and conducted physical counts▪ Accurately entered and maintained all required customer data in various software systems▪ Ensured all customer interactions were handled with superior level of customer care▪ Trained two newly hired Customer Service Representatives annually on company policies, procedures, and software applications