• Responsible for translating government contracts & creating all Veterans Affairs projects in our ERM tool (containing 300+ separate projects & 25k+ resources)• Create & manage Power BI reporting to track staffing, forecasting, project metrics & data quality• Generate ad hoc reporting combining disparate datasets to provide answers to leadership & clients• Collaborated with HR, Resource Mgmt, Project Mgmt & Finance to create a Resource Intake Tool in Power Apps & Microsoft Flow to manage on/offboarding to VA project, reducing time to staff by 50% across all departments• Train incoming Project Managers & Controllers on available reporting, best practices, etc.

· Manage operational tasks for the Configuration Center and several Consulting Specialties teams · Create reporting and reporting processes for each team I support · Develop and monitor new operational approaches for delivery of services · Ensure organizational efficiency and profitability by tracking associate metrics and KPI’s · Reporting lead for Operations Mgmt team--coordinate needs and create reporting for team members and leadership

· Managed write-offs for western US and 5 global regions · Created and maintained supply/demand headcount models of US and global regions for executive calls · Resource Management Data Steward; led training sessions for project managers & new associates · Created monthly/quarterly financial metric dashboards for executive profitability reviews

Mediate customer-initiated billing issues by communicating closely with the customer and carrier* Maintain communications throughout the life of the dispute* Analyze and research billing discrepancies between customers quoted cost and carrier adjustments* Educate customers and sales reps in order to prevent future shipment set up errors* Continually meet and exceed expectations for daily and weekly metrics and take on additionalresponsibilities and projects* Promoted to Sr. disputes position within one year of service

Worked approximately 15 hours a week while maintaining a 15 hour course load* Interacted successfully with multiple groups of guests to provide best possible dining experience to all* Ensured accurate collection, processing, and reporting of money collected from sales* Trained and mentored new employees* Gained invaluable customer service experience and improved communication skills