• Analyzing private and public documents, ensuring they adhere to Global Affairs Canada's Policies.• Designing and implementing training resources, on-boarding new hires and ensuring document analysis precision.• Assisted with administrative tasks, including filing, maintaining, and updating records, which ensured proper record management and compliance with regulatory requirements and company policies.• QA testing of new Apostille software system, eliminating the need… Show more • Analyzing private and public documents, ensuring they adhere to Global Affairs Canada's Policies.• Designing and implementing training resources, on-boarding new hires and ensuring document analysis precision.• Assisted with administrative tasks, including filing, maintaining, and updating records, which ensured proper record management and compliance with regulatory requirements and company policies.• QA testing of new Apostille software system, eliminating the need for in person verification and reducing in person volume of Global Affairs Canada Show less

• Designed job descriptions and partnered with the media team to produce social media campaigns.• Developed and executed a targeted sourcing strategy, resulting in a increase in the number of qualified candidates and a reduction in time-to-hire. • Assessed candidates’ qualifications and skills to determine suitability for the role, resulting in an increase in the number of successful hires.• Collaborated with team leads to define job requirements and desired… Show more • Designed job descriptions and partnered with the media team to produce social media campaigns.• Developed and executed a targeted sourcing strategy, resulting in a increase in the number of qualified candidates and a reduction in time-to-hire. • Assessed candidates’ qualifications and skills to determine suitability for the role, resulting in an increase in the number of successful hires.• Collaborated with team leads to define job requirements and desired qualifications.• Built and sustained strong relationships with all employees, while ensuring new hires were smoothly integrated into the team Show less

• Managed customer relations efforts across multiple channels, including email, phone, and social media, leveraging tools like Zendesk, Yesware, Groove, and TweetDeck to provide support throughout pre- and post-sales stages.• Executed blogging campaigns that generated over 1 million unique visitors, resulting in features on prominent tech sites like VentureBeat, Vice, Cult of Mac, Daily Dot, Huffington Post, and TechCrunch.• Managed 4,500 customer accounts simultaneously… Show more • Managed customer relations efforts across multiple channels, including email, phone, and social media, leveraging tools like Zendesk, Yesware, Groove, and TweetDeck to provide support throughout pre- and post-sales stages.• Executed blogging campaigns that generated over 1 million unique visitors, resulting in features on prominent tech sites like VentureBeat, Vice, Cult of Mac, Daily Dot, Huffington Post, and TechCrunch.• Managed 4,500 customer accounts simultaneously, improving retention and preventing churn by delivering personalized service that turned potentially churned clients into long-term, high-spending customers.• Collaboratively designed and implemented marketing campaigns utilizing Google AdWords and Facebook ads resulting in 1m+ audience reach and 50% traffic increase to website during campaign. Show less