Full P&L and relationship responsibility for an ever growing portfolio of Delegated Authority Partnerships. My portfolio consisting of; New Start-ups, Established MGA’s and InsurTech Partners operating across the insurance market.My responsibilities include:Evaluating new Partnership opportunities against the RSA Delegated Strategy, supporting due diligence and providing a clear view on whether the Partnership is mutually beneficial to all Parties involved. On boarding new Partnerships, facilitating various stages which include: Financial Modelling, drafting Contracts with Senior Legal Counsel, Underwriting and Pricing, Claims, designing infrastructure to manage the oversight of Management Information and working with RSA’s wider stakeholders to help get comfort on Governance & Compliance responsibilities, such as Conduct and Product Governance.Working Closely with all partnerships to understand their ambitions and how RSA can help bring this to life. Project managing tangible actions to drive Partner Advocacy and celebrate success. Accountability for delivering key P&L targets through maximising opportunities and minimising risks to both top and bottom line, Monitoring Performance of my portfolio and taking the appropriate action when targets appear to be tracking out. Enhancing operations with the partnerships by facilitating Expert to Expert stakeholder engagement on both sides to share knowledge and information to drive efficiencies and profitability. Influencing / directing key business areas and managing / leading functional support areas to ensure the smooth operation of the portfolio whilst ensuring the best outcome for the customer

Managing an MGA partnership operating in both Commercial and Personal Line Markets to influence top line growth and profitability of a c£100m portfolio. My responsibilities include:- Chairing Board Meetings to the P&L and the wider business- Accountability for the coordination and management of an extensive audit program across all areas of the partnership from delivering the scope to driving implementation of the audit outputs.- Managing and leading senior internal and external MGA stakeholder relationships to ensure the smooth running of the portfolio on a day to day basis- Accountability for delivering key P&L targets through maximising opportunities and minimising risks to both top and bottom line- Influencing / directing key business areas and managing / leading functional support areas to ensure the smooth operation of the portfolio whilst ensuring the best outcome for the customer- Responsibility for the control, design and implementation of end to end operational, claims, finance and MI infrastructure to enable the efficient functioning of the portfolios - Creating, implementing and coordinating a NPS project to increase and monitor the P&L's score to drive Partner Advocacy and stronger relationship management

Working within RSA's GSL business my responsibilities included: - Writing business out of the London Real Estate market in-line with vision and strategy plans - Supporting the day to day running of large non-conventional insurance programmes - Coordinating extensive survey programmes - Influencing Risk Management to Policyholders - Analysis of large exposures including EML and accumulation calculations - Managing an edge of appetite portfolio from evaluation of the risk to pricing and negotiation of terms. - Preparing, amending and issuance of policy documentation, schedules and endorsements - Supporting Compliance programmes such as Terrorism declarations and reinsurance profiling - Seeking New Business Opportunities - Supporting the London Traders on Larger and Complex Cases - Case reviews to include rate increase negotiations and taking action to mitigate risk - Attending Site Surveys to understand risk - Bordereau Management and supporting Credit Control

Managing MD/BI claims for Policyholders in Central London including some of RSA's largest and longest relationships some in excess of 300 years. My responsibilities would include: - Handling Claims within license (Upto £80K) and larger under referral - Mitigating Losses through adequate scoping of immediate and reinstatement works - Coordinating quarterly meeting with the clients to discuss performance and risk management - Bordereau Management and MI Production - Supporting the Leadership team with team performance and stepping up in absence of the managers - Recoveries from consortium and subrogation from third parties - Leading delivery of department wide initiatives - Providing technical and systems training to colleagues - Supporting client training programs - Leading the team in the identification of Potential Fraud and coordination of referrals and investigation - Influencing and driving Supply Chain relationships

Unique senior non-claims handling role within RSA’s Risk Managed Motor Fleet Department. My responsibilities included:-•Supporting HR and Senior Leaders with the recruitment of new handlers into the department •Designing, Implementing and validating bespoke MI solutions for our Risk managed clients mainly for Non-Conventional programmes.•Departmental technical referral point and UK wide claims representative for business area•Driving customer experience across the value chain. This Included Pioneering Commitment Based Management (CBM) within the business, then delivering outputs and cultural shift across the department.•Risk Managed client ownership with responsibility for client delivery including facilitating technical updates from the wider claims community•Handler performance management including Audits and Personal Improvement Plans which on occasions resulted in formal action• Team & Department wide Coaching and training including writing material for use across the business as well as providing support for career development•Manage and support key stakeholders within the business including underwriting and reserving•Objective setting and monitoring for peer group and handlers in addition to management of workflow and SLA’s•Accountability for implementing department and site wide operational controls and processes with performance based targets•Represented RSA on TPA audits •Handling and dealing with complaints in-line with FCA regulations