Daniel Healey Email and Phone Number
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Successful, results driven Programme Director with over a decade’s experience of building high performing, cross functional teams. Delivering the translation of strategic themes into the implementation of complex, high value change programmes. With a proven track record of balancing commercial, customer and technology requirements to deliver transformational business change.Key Skills: Cross functional team development and leadership, Programme Management, Business transformation, Strategy implementation, Operational design, Customer service and Operational change delivery, Large scale IT change programmes, Business process improvement / re-design, C-suite stakeholder management and reporting
Vodafonethree
View- Website:
- vodafonethree.com
- Employees:
- 917
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Director Of It Integration And Partner ManagementVodafonethreeEngland, United Kingdom
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Director Of It Transformation ProgrammeThree Uk Jan 2023 - PresentReading, Berkshire, Gb -
Head Of Transformation ProgrammesThree Uk Jan 2021 - Jan 2023Reading, Berkshire, GbLeading the IT transformation programme that is introducing a new BSS (Business Support System) stack in Three UK across both B2B and B2C segments. Enabling the introduction of new market leading products and services, whilst significantly reducing the IT cost base by migrating all customers onto a common stack and closing down legacy systems
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Program DirectorCentrica Mar 2020 - Jan 2021Windsor, Berkshire, GbManaging the £2.8bn sale of Centrica’s North American Direct Energy business.• Synthesis of complex financial, operational and commercial considerations to build out the critical delivery path to achieve deal closure, with a clear view of cross functional interdependencies and risks / issues management.Led execution of Centrica’s strategy to build a leadership position in the new markets of transport electrification and decarbonisation of homes and businesses.• Built new multi-disciplinary team across technology, business solutions and innovation functions to design, test and scale new customer services, propositions (B2C and B2B) and technologies. • Introduced new agile ways of working and cross functional collaboration to ensure that external market data and new tech / trend developments correctly informed the design of new customer journeys and services. • Synthesised complex financial, operational and customer considerations to build out the portfolio roadmap across a 2-4 year time horizon. Drawing line of sight between desired outputs and strategic objectives.• Identified opportunities to deliver increased in year benefits / customer value. Improved organisational alignment and through more effective use of budget and resources improved the speed and quality of delivery. -
Program DirectorCentrica May 2019 - Mar 2020Windsor, Berkshire, GbDesigned a new cross functional, agile approach to change delivery whilst enabling the business to achieve top quartile spend performance via organisational redesign and new ways of working reducing costs by >£70m.• Utilised external benchmarking and internal best practices to challenge the status quo on how change is delivered in Centrica. Identified ways to maximise in year delivery and achieve benefit savings target of £40m.• Led options analysis on how to achieve target savings and gain stakeholder consensus. Built out a detailed execution plan and reporting suite to track inflight benefit delivery. • Provided clear direction and clarity of purpose for the team, supporting prioritisation activity where required and breaking down complex problems into clearly articulated objectives.
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Senior Programme Manager: British Gas Uk ConsumerBritish Gas Mar 2017 - May 2019Windsor, England, GbDesign and execution of a complex programme that leveraged new technologies and capabilities to deliver new customer services and propositions using iterative product development and live customer trials to achieve scale. • Used customer insight and external research to identify new opportunities to improve customer experience.• Positively influenced senior sponsors with robust plans and options analysis to secure required investment.• Introduced new webchat platform and customer processes; increasing agent call concurrency to >1.7. • Designed and deployed ‘video quote’ capability for new central heating installations delivering NPS > 85.• Development of a fully integrated and automated customer online boiler sales and installation journey. -
Senior Programme Manager: British Gas Smart MeteringBritish Gas Aug 2011 - Mar 2017Windsor, England, Gb• Led the design and delivery of a 4-year programme tasked with making British Gas the leader of the UK Smart Metering transformation. Taking strategic intent to successful industry leading capability. • Accountable for securing and managing Investment of >£50m (2014-17).• Benefit tracking and reporting of >£45m business benefits, enabling government mandate completion.• Balanced commercial, customer and operational requirements to deliver a new platform to manage >£600m annual invoices and systems capability to support >3.5k engineers and >3m annual meter installs
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Head Of Operations: British Gas Smart MeteringBritish Gas Mar 2009 - Aug 2011Windsor, England, GbI was accountable for the organisational design, recruitment, system implementation and creation of associated business processes required to create a new metering business within British Gas. I subsequently ran the newly created operation, taking it up to national scale. Leading a team of 350 FTE, I ensured that the operation had the necessary systems, resources, processes and support infrastructure.
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Senior Project Manager - Energy Efficiency Products And ServicesBritish Gas 2007 - Mar 2009Windsor, England, GbResponsible for design and delivery of strategic initiatives to build a leadership position in low carbon products and services. This included the delivery of energy efficiency customer propositions involving designing new customer service systems and operational processes to give British Gas first mover advantage in a new market.
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Business Change ManagerBritish Gas 2004 - 2007Windsor, England, GbResponsible for delivering operational and organisational change projects across the British Gas buisness customer self service programme. I was responsible for implementing self service initiatives across both telephony and online channels
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Centrica Graduate ProgrammeCentrica Oct 2002 - Mar 2004Windsor, Berkshire, GbCentrica graduate general management programme
Daniel Healey Skills
Daniel Healey Education Details
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Henley Business SchoolMba -
University Of LiverpoolApplied Biochemistry
Frequently Asked Questions about Daniel Healey
What company does Daniel Healey work for?
Daniel Healey works for Vodafonethree
What is Daniel Healey's role at the current company?
Daniel Healey's current role is Director of IT Integration and Partner Management.
What is Daniel Healey's email address?
Daniel Healey's email address is da****@****s.co.uk
What schools did Daniel Healey attend?
Daniel Healey attended Henley Business School, University Of Liverpool.
What skills is Daniel Healey known for?
Daniel Healey has skills like Business Process Improvement, Change Management, Business Transformation, Business Process, Stakeholder Management, Project Delivery, Program Management, Management, Prince2, Business Analysis, Governance, Cross Functional Team Leadership.
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