Daniel Hedgpeth Email & Phone Number

Duncan, SC, US

Clermont-Ferrand, Auvergne-Rhône-Alpes, FR

Herzogenaurach, Bavaria, DE

• Served as lead on a team of thirteen technicians supporting IT needs for warehouse and office users on-site and remotely. Troubleshoot, diagnose, and resolve Windows, software, hardware, and network issues on PC.
• Created how-to instruction documentation for support team members.
• Lead Windows upgrade project to completion, updating over 500 PCs to version 20H2.

Hanover, MD, US

• Supported IT needs for warehouse and office users on-site and remotely. Troubleshot, diagnosed, and resolved level 1 Windows, software, hardware, and network issues on PC stations and shared technologies such as.
• Created how-to instruction documentation for others on the support team.

Spartanburg, SC, US

• Supported IT needs for over 400 corporate users on-site and remotely, diagnosing and resolving Windows 10, 7, and XP, and other operating systems, software, hardware, and simple network issues. Purchased, configured.
• Created how-to instruction documentation for users and tools for the support team, reducing time needed for implementation.
• Consulted with print server vendor, Lexmark, to troubleshoot and resolve recurring issues across locations.
• Collaborated with vendors and developers on a large equipment deployment and integration into the existing system, upgrading much needed functionality.
• Boosted on-site Wi-Fi availability by working with Verizon to diagnose, replace, and upgrade hardware, monitoring data usage and expenses to align with corporate needs.
• Utilized expertise to provide guidance and recommendations on new technology purchases, ensuring resources were allocated to technology that met business needs and corporate goals.

Spartanburg, SC, US

• Supported restaurant systems, including POS and back-office equipment, troubleshooting with restaurant managers over the phone and via email and deploying software solutions by remote connection or dispatching.
• Wrote and ran SQL database scripts to resolve software issues and reporting discrepancies.
• Created notes for frequent issues that are still shared among new hires as of 2020.
• Created asset tracking database for distribution of devices that is still in use as of 2020.

Performed installation and repair of point-of-sale and networking equipment in clients’ restaurants. Ran and terminated (by punching down and crimping) CAT5 network cable.