Delivering Tier II (Level 2) Technical Support ServicesOrchestrating the seamless implementation and support of external integrations, including: * Authentication and user provisioning using technologies such as LDAP, SAML2 (Azure AD/B2C, Okta, Auth0, OneLogin), OIDC, OAuth2, LTI, API, MNet, and External database. * Course enrollment through API, MNet, External database, Conduit, LDAP, PayPal, and Stripe. * File repositories integration with platforms like Google, Microsoft, Amazon S3, Dropbox, and others. * Email messages and notifications leveraging SMTP servers/relays. * Integrating REST and Restful APIs, managing event triggers, and deploying web-hooks.Collaborating effectively with development and Ops teams to oversee code releases.Rigorously testing and scrutinising code authored by the development team.Proactively identifying and addressing technical challenges through the deployment of code updates and fixes.Implementation of a diverse set of development, testing, and automation tools to optimise CI/CD pipelines.Proficient development and troubleshooting of plugins and scripts, including themes, blocks, and local plugins.Expertise in theme customisation (Moodle and Totara) and mobile app customisation (Moodle).Methodically executing site builds, upgrades, and backups for sustained system integrity and reliability.

Providing Tier 2 functional and basic technical support for Moodle, Totara, LearnBook, Open LMS Work and Open LMS EDU learning management systems. Responsibilities include:- Implementation and support of external integrations: -- Authentication and user provisioning - LDAP, SAML2 (Azure AD/B2C, Okta, Auth0, OneLogin), OIDC, OAuth2, LTI, CAS, API, MNet and External database -- Course enrollment - API, MNet, External database, Conduit, LDAP, PayPal, and Stripe -- File repositories - Google, Microsoft, Amazon S3, Dropbox, and others -- Email messages and notifications - SMTP servers/relays -- Restful API integrations, event triggers, and webhooks- Backend support - database and scheduled tasks- Theme design and customization using CSS and JS/jQuery- Banner, logo, badge and icon design and development- Mobile app theme customization and support- Ad-hoc SQL and Totara reports- Office 365 integrations (and troubleshooting)- Development of training materials and articles

Responsibilities include the design and instruction of online courses for the SUNY / QSI Graduate Studies Master’s degree program. Courses focus on the investigation of the systematic design and development of instruction, including the use of technology and the creation of effective instructional design plans, materials, and modules, within a mastery learning context.

Responsibilities include the design and instruction of online courses for the QSI Virtual School (QVS). Courses include Biology, Advanced Placement (AP) Biology, Environmental Studies and Secondary Technology. Further responsibilities include platform development and technical support for 35+ QSI schools, including the maintenance, upgrade, and roll-out of the Moodle LMS, the development of K12 course templates, instructional tutorials and videos, virtual and onsite support and training workshops focusing on Moodle and blended/online instruction and pedagogy.

Responsibilities included the development and implementation of the technology curriculum and its integration into the classroom at all levels of instruction. Further responsibilities included the shared administration of the school’s VLE, the design, development, and implementation of the school technology plan, acceptable use and cyberbullying policies, and professional development workshops. Face-to-face (F2F) teaching assignments included Biology, AP Biology, AP Computer Science A, Elementary and Secondary Technology. Online teaching assignments included Biology, AP Biology, and Secondary Technology.

Responsibilities includes the administration of the VLE platform, school website, network and computer systems. This included the installation, management, upgrade and repair of Windows (2000 / XP) workstations and servers (Windows Server 2000 / 2003 and Linux SUSE / Ubuntu). Teaching assignments included F2F Elementary and Secondary Technology, Environmental Studies, Physical Science and MS Mathematics.

Responsibilities included the administration of the VLE platform, school website, network and computer systems. This included the installation, management, upgrade and repair of Windows (2000 / XP) workstations and servers (Windows Server 2000 / 2003 and Linux SUSE). Teaching assignments include F2F Elementary and Secondary Technology.