Daniel Heluf Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

• Ensuring all corporate systems and networks are consistently running, Network Installs/ Administration – Switches / Access Points / Routers /Netgear / • Creating new accounts for departments and team members in Bespoke Applications, Data / exchange Back-Up • Active Directory- Changes to Access/Exchange Groups/Email Aliases/Expiry Changes etc • Engage with customers and stakeholders to seek and record their opinions about products and services supplied • Provide an effective interface between users and service providers, including external commercial suppliers where applicable • Interprets technical or procedure manuals on behalf of non-technical users and provides routine training in normal usage of systems, products and services, providing information on the full range of capabilities

London, United Kingdom

• Based in the London office as a first point of contact for IT related issues for EMEA / requests in addition to the southeast regional offices. Providing Extensive Infrastructure and Desktop Support, • Mac users support • Monitoring , diagnostics and documentation within a fast paced Public Sector environment, Working to strict SLA’s.Windows 10 Rollout, Upgrading Hardware and software’s. • Ensuring all corporate systems and networks are consistently running.VIP Support for CEO’s /Directors, Large Windows 10 Rollout, Asset Management of all branches

London, United Kingdom

•Standard Office Applications (MSOffice 2003 to 2010)•Network configuration and administration including connection to a Microsoft Windows network domain Wi-Fi, TCP/IP, DNS and DHCP•Backup and restore support and TSM Experience•Hardware and Software support Building desktop and laptops, Installation•Desktop and Laptop Operating Systems (From XP up to Windows 7)•Blackberry/iPhone enterprise Ipad support and VOIP phone systems•Remote access technologies – VPN, Citrix, VDI, 2 factor authentication

providing 1st and 2nd line IT support Supporting users of all PCs, laptops and servers/ hardware and software issues working with Office 2003/2010Active Directory administration, Networking and remote support via Citrix Supporting Outlook and Mac entourage issues, and Configuring and supporting printer and driver issuesFamiliar with Internal Call Raising Software Tivoli Desktop, Remedy call login system.Installation, configuration and administration including connection to a Microsoft Windows network domain, Desktop Support XP

1st and 2nd Line IT Support/ HelpdeskActive Directory administration, Networking.Support of client connectivity and technical problem resolution, working with Office 2003/2007 e.g. Outlook and Mac entourage issues.Familiar with Internal Call Raising Software RichmondIBM Tivoli-workload scheduler, storage manager, access manager and directory server. Installation, configuration and administration including connection to a Microsoft Windows network domain, Desktop Support XP & Vista and MacConfiguring and supporting printer and driver issues

1st and 2nd Line provision of hardware, software and network support to usersSupport of client connectivity and technical problem resolution, working with Office 2003, Windows Server 2003, Active Directory, Exchange, DameWare.Installation, configuration and administration including connection to a Microsoft Windows network domain, Desktop Support XP & Vista Active Directory administration, Networking and Blackberry administrationConfiguring and supporting printer and driver issues

First Line provision of hardware, software and network support to users,Dealing with helpdesk requests via email, phone and in personMonitoring the help desk queue, assigning or picking up new requests in liaison with the other IT staff Diagnosing, migrating and resolving user problems Provision of support for MS Office, MS Windows (XP, Vista) and business systems Set up and installation of new desktop, laptop, IT induction of new employees, also had an opportunity to contribute to company-wide IT projectsSupport of client connectivity and technical problem resolution, Office 2003, Citrix, Active Directory administration, Networking and Blackberry administration Configuring and supporting printer and driver issues

Bsc (Hon) Information Technology/, Computer/Information Technology Administration And Management, 2.1

Access To Computing, Computer And Information Sciences And Support Services, A

Gnvq Advance In It, Computer And Information Sciences And Support Services, Pass

Education record

Activities and Societies: As an open school, Kishiwaka High School actively promotes international exchange and co-operation programmes.