Daniel Hembree Email & Phone Number

Phoenix, Arizona

• Accountable for installation, maintenance, and upgrading IBM systems in a raised floor data center environment.
• Developed and implemented equipment installation, upgrades, and removal processes.
• Installed and maintained mainframe systems, open systems servers, large system DASD storage, backup tape libraries, and network infrastructure equipment.
• Upgraded hardware/firmware, electrical power/system testing, data collection, onsite trouble shooting, and repair.
• Maintained configuration control for technical documentation and equipment hardware.
• Delivered technical support at customer site or remotely from support center.

Phoenix, Arizona Area

• Charged with installing, maintaining small/large print systems including toner, color, dot matrix, laser, high-speed engines, and ink plotters.
• Scheduled customer service availability for point of escalation.
• Developed new business opportunities through sales leads.
• Represented printer team and met product performance/customer satisfaction objectives.
• Facilitated team meetings and attended regional conference calls.
• Tracked team expenses and parts costs.

Ft Bragg, NC

• Served as team member providing expertise in areas of mobility, counter mobility, survivability, and general engineering in managing rough terrain during combat situations.
• Twice Decorated Army Achievement Medal.

Bachelor Of Engineering (B.E.), Civil Engineering

Civil Engineering