Daniel Heo Email & Phone Number

- Runs a full-service musical instrument repair shop, offering services from structural and cosmetic repairs to complex, custom electronics.- Services guitars, basses, exotic stringed instruments, classical instruments, amplifiers and more.- Established dealer relationships with many manufacturers in the business, including Ernie Ball, DiMarzio, Hipshot, LR Baggs, Fishman, Floyd Rose, Nordstrand, Bartolini, Graphtech, Audere Audio.- Pro A/V consulting and parts, including but not limited to live sound, recording studios, audio and video distribution, networking and home theater.

Gaithersburg, Maryland, Us

- Designed complex new and retrofit audio-video, networking, intrusion detection, access control and surveillance solutions for conference rooms, shared work spaces, high-end residences, restaurants, sports bars and more.- Solutions included IP and digital video and audio distribution, video walls, IP video surveillance, soft-codec video teleconference, live sound reinforcement, automated lighting, and other custom, third-party integrations.- Designed small to medium-sized network solutions with VLANs for performance, security and guest wireless networks. Networking brands included Ubiquiti Unifi, Pakedge and Cisco Meraki, among others.- Programmed Savant, Control4, Atlona Velocity, SAVI and DirecTV Game Control programs for new solutions or retrofits.- Programmed advanced DSP programs in Biamp, BSS Audio and DBX.- Designed and programmed basic intrusion control systems.- Designed and programmed basic access control systems.- Did in-house pre-sales engineering including BOMs, SOWs and labor estimates with the sales team while advising from both a technical engineering perspective and experienced field installer.- Created projects using DTools, keeping product library and packages up-to-date in the process.- Created all AV-flows diagrams, floorplan layouts and elevation drawings in AutoCAD.- Created SPL distribution drawings for speaker layouts in EASE Address.- Created company AutoCAD drawing standards, including title block, label conventions, layer styles, plot styles, etc.- Created completely original block library for audio and video products for A/V flow drawings.- Created a block library for rack elevations of commonly used equipment.- Created company database for client, network, device, site and project management information, organized into sections for ease of use and fast data access.

Columbia, Md, Us

- Managed five and six-figure projects for high-end and highly visible clients in the DMV.- Led a team of technicians to execute contracted installations within given budgets and to exacting standards.- Coordinated installation timelines, budgets, purchasing/material procurement and maintains communication with clients, contracting firms and general contractors.- Actively created solutions for both complex and daily problems on the field.- Regularly praised for detailed progress reports from both internal and external parties.- Functioned as lead audio-visual engineer for in-house developed projects.- Developed internal organizational tools to streamline communication and optimize efficiency across the company.- Regularly troubleshot existing A/V system integrations as company contracted work.- Instilled high attention to detail and industry best practices in teammates.- Regularly worked with Crestron, Extron, Polycom, Shure, Biamp, Milestone, LG and Samsung products. Occasionally worked with Tandberg, AMX and other systems.

Provo, Ut, Us

- Consistently scored in the top three of all metrics in the regional team.- Installed and serviced Vivint, 2GIG, Alarm.com and Honeywell alarm equipment in customers’ homes.- Configured customers’ home networks to allow Vivint’s equipment to create a subnet for wireless IP cameras.- Installed and networked Z-wave products for home automation.- Was responsible for on-site quality control and customer de-escalation.- Promoted and sold additional equipment and services to customers during each visit.- Managed assigned inventory levels of product, including advance ordering, tracking of installed equipment and RMAs.- Did intensive, hands-on training for some new hires.- Maintained company provided vehicle.

Washington, Dc, Us

- Suggested changes to the company structure to improve employee relations, workflow efficiency, customer satisfaction and employee retention.- Assisted in planning and purchasing for intrusion, access control, CCTV, telephone entry and life safety systems for commercial, residential, domestic and foreign government clients. Brands included DMP, Honeywell, 2GIG, GE/Interlogix/UTC, Videofied, DSC, Hikvision, Brivo, Doorking, Versa, Linear, Aiphone, Spectralert, Edwards/Vigilant and many others.- Installed intrusion detection and network CCTV systems.- Troubleshot existing security, CCTV, access control and telephone entry systems, including basic network troubleshooting for IP devices and firewalls.- Provided helpdesk support for customer issues using Freshdesk and later, Salesforce Desk.- Provided remote support using Team Viewer and TightVNC Viewer for TES systems.- Managed warehouse stock levels and organization.

- Managed seven multi-dwelling-unit (MDU) DirecTV properties, including all sales, central system and individual customer installations.- Created proposals for new potential properties including backbone video distribution system design and equipment/labor costs in coordination with distributors.- Registered buildings with master-system-operator.- Created proposals, system designs and performs installations of satellite, alarm, CCTV and miscellaneous low-voltage projects for commercial and residential customers.- Managed internal inventory for in-house installations.- Did inside sales for services including DirecTV, Verizon, Comcast, Dish Network, Cox, Security Networks and in-house CCTV systems.- Developed company's sales processing system with remote input and automatic payroll calculator.- Migrated company email domain and provided support for email services for all employees/contractors.- Migrated phone system to VOIP system with IVR.- Trained new sales contractors on sales and product knowledge.- Did light IT work and internal helpdesk.

Manassas, Virginia, Us

- Did cold-contact door-to-door sales for Verizon and DirecTV products to local businesses.- Generated and maintained regional leads lists.- Trained and managed over 20 new sales representatives.- Maintained compliance with Verizon and state laws for the company and all sales representatives.- Designed leave-behind letters and other customer collateral.

Rockville, Md, Us

- Traveled to event venues around MD, DC and VA.- Set stage prior to band arrival, including the front-of-house system, monitors, drum kit, guitar and keyboard rigs.- Disassembled and repacked equipment after event.- Mixed sound (on both analog and digital boards) and fully-managed equipment logistics when band leader could not be present.

Munich, De

- Designed HVAC systems for clients under supervision of project engineers.- Created control drawings of HVAC ductwork, plumbing and electrical design with AutoCAD using SBT’s standards and proprietary software.- Selected products for installation based on project specifications.- Constructed job submittal packages including control drawings, product specifications, valve, damper and programming reports.- Constructed operations and maintenance manuals and as-built drawings for clients as projects progress through phases of construction.

Philadelphia, Pa, Us

- Worked closely with mechanical engineers designing HVAC systems for consultation.- Recorded building take-offs and entered data into Carrier’s HAP/Trane’s Trace 700 programs for calculating building loads.- Made corrections on floor plans using AutoCAD/Microstation based upon mark-ups given by HVAC, plumbing, electrical and fire protection engineers.

Graphic Designer (01/2004-05/2006)- Designed various advertising media such as flyers and brochures.- Extensive photo editing and fabrication.- T-shirt design.- Created office signs and labels.Undergraduate Teaching Fellow (03/2004-09/2005)- Designed and instructed an engineering summer program for middle school students.- Mentored homeschool students for the National Future City Competition (won at the state level).Office Assistant (09/2003-05/2006)- Book-keeping for multiple accounts.- Electronic library creation and updating.- Electronic file organization.- Filing.- Various office chores.