Daniel Hepner Email & Phone Number

Being promoted as a lead has allowed me to demonstrate my strong leadership skills by exceling in the following tasks:Dispatch drivers to deliver packages efficientlyResolve any issues or questions the drivers may haveAssist the managers with van maintenance and dropping off/picking up vans from dealershipsEnsure the drivers are meeting expected turnaround timeCheck all routes throughout the day and intervening in rescues when appropriateSet-up all driver’s equipment at the start of the dayPerform checks and balances at end of shift that all equipment is accounted for and in acceptable conditionStep in and rescue drivers as neededDe-escalate situations that arise with the driversContinually check on hours of businesses and route status to ensure that packages will arrive before business closes for the dayInspect any packages that are brought back to confirm if any discrepancies are presentManage up to 60 drivers at a time

Amazon has provided opportunities to learn and grow to prepare me for my next career in the following ways:Manage high demand of deliveries each dayComplete daily goals for on-time deliveryIntense and difficult routes allowed me to promote process improvementsEffective and respectful communication with leaders and peersOpenness each day to new routesDependability and willingness to work over-timeWrite weekly feedback reports with honesty, integrity and with a solution mindset

Working in the role of head cashier included the following skill sets and acknowledgements:Trained new team members in cash register operation, stock procedures and customer servicesLearned roles of other departments to provide coverage and keep store operationalAssisted management with developing and managing employee improvement strategies to encourage exceptional performance from staffInventoried stock and placed new orders to keep supplies within optimal levels for expected demandsDeveloped training and mentoring procedures to keep team member performance strong and optimized for store needsHave received multiple awards at The Home Depot for acknowledging my hard work and effort trying to improve our productivity and being an exceptional leader

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

High School Diploma

Top 20% of my class with 3.8 GPA